Gemba is a cutting-edge B2B VR training platform revolutionising the way businesses train and develop their workforce. 😎 Our innovative solutions are designed to deliver immersive and impactful training experiences that drive real results.

We're seeking a highly proactive and detail-oriented Sales Operations Manager to join our team. Reporting directly to the Chief Customer Officer, this role will be critical in ensuring the effectiveness of our sales operations and the success of our Account Executives. This is a hands-on role with no direct line management responsibilities, but keeping the sales team laser focused and driving deal progression.

Key Responsibilities 👇:

Deal Progression: Monitor and report on deal progression, holding two key Account Executives accountable for their pipeline management and deal closure timelines. Motivate, marshal and help unblock issues to get their deals over the line faster.
Pipeline Management: Identify and communicate gaps in pipeline generation activities to the senior leadership team, ensuring a steady flow of opportunities.
CRM Management: Ensure that the CRM is meticulously managed, with accurate and up-to-date data that reflects the true status of the sales pipeline.
Reporting: Deliver precise and timely sales reports to senior leadership, highlighting key metrics and insights that support informed decision-making.
Communication: Act as the liaison between the sales team and senior leadership team, providing honest, direct, and clear communication regarding sales operations and performance.

This role is not about expanding or building the team, but refining our existing processes to make them flawless and working closely with the Account Executives to implement them. We are committed to developing a repeatable and efficient system that drives consistent results.

The ideal candidate will be eager to learn about our customers and our unique approach ✨ rather than relying on industry-standard solutions or expecting new technology implementations.

We value someone who can immerse themselves in our way of doing things and contribute to continuous improvement, ensuring that our processes are not just effective, but exceptional. 💫

Is this you? 🤔

Proven experience in a sales or sales operations role, preferably within a B2B environment.
Used to a consultative or enterprise sales cycle.
Exceptional attention to detail and ability to manage multiple tasks with a high degree of accuracy.
Strong analytical skills with the ability to translate data into actionable insights.
Proficient in CRM systems and sales reporting tools.
Excellent communication and interpersonal skills, with the ability to influence and hold others accountable.
Highly proactive, with a strong sense of ownership and the ability to work independently.
Highly competent in MEDDPICC.

Plus...

Honest and Direct: Capable of providing clear, straightforward feedback and insights to drive performance improvements.
Proactive: Always a step ahead in identifying potential issues and opportunities, ensuring nothing falls through the cracks. Speak to the Account Executives constantly and see blockers before they become problems.
Strong Communicator: Able to convey complex information in a clear and concise manner, fostering collaboration and alignment across teams.

Then we want to hear from you!

We encourage individuals from all backgrounds and experiences to apply for this position. Don't let imposter syndrome hold you back – your unique perspective and talents are valued here 🤗

In return, we offer 🎁

Generous learning budget of up to £1,000 per employee per year 📚
25 days annual leave🌴 + Christmas closure 🎄 + Birthday day off 🥳
Private healthcare 🏥
Unlimited mental health and well-being support through Oliva.health 🧘♀️
Pension 👵
Company incentives and a designated Culture Manager to ensure we're the best place to work! 🧡

Please note that unfortunately we cannot offer sponsorship for this position so all candidates must have current right to work in the UK.

🕗 8.30am - 5pm, Monday - Friday

📍 Shoreditch, London

Onsite: At least 4 days per week

Fast, flexible and compelling metaverse learning for global companies.

We deliver world class training through virtual reality.

Gemba

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Sales Operations Manager