About Us

Gentle Therapy is a skincare and wellness brand that believes in doing things thoughtfully — from our products to the way we work. We're a small, growing team and we're looking for someone who takes ownership seriously and gets things done.

This is a hands-on, ground-level role working directly with our founder. You'll be the person who keeps the business moving across operations, ecommerce, events, and customer experience — following through on meetings, coordinating with vendors and merchants, and making sure nothing gets dropped.

If you're someone who naturally thinks ahead, takes initiative, and proactive— this role is for you!

What You'll Do:

Founder Support & Meeting Coordination

Attend key meetings with the founder and own all follow-ups, action items, and deadlines
Manage the founder's calendar, priorities, and daily schedule
Act as the founder's proxy on follow-ups — keeping internal and external stakeholders accountable
Prepare briefs, recaps, and correspondence on behalf of the founder

Ecommerce Operations

Oversee day-to-day ecommerce operations including order processing, fulfilment coordination, and logistics tracking
Liaise with warehouse, fulfilment partners, and courier services to ensure smooth delivery
Monitor inventory levels and flag replenishment needs proactively
Handle returns, exchanges, and fulfilment issues end-to-end

Merchant & Vendor Coordination

Manage relationships with Singapore-based merchants, retail partners, and vendors
Conduct in-person check-ins and account management visits when required
Ensure stock levels, displays, and agreements are on track across all merchant touchpoints

Customer Service Escalations

Triage and manage customer escalations that require direct attention
Coordinate resolution between customers, logistics partners, and internal teams
Maintain a professional and on-brand tone in all customer-facing communications
Identify recurring issues and flag them to the founder with proposed solutions

Events & Campaign Coordination

Coordinate logistics for product launches, pop-ups, activations, and brand events
Liaise with vendors, venues, and partners to ensure events run smoothly
Track campaign timelines and deliverables across internal and external stakeholders
Support the founder in executing go-to-market plans from planning through to delivery

Job Type: Permanent

Pay: $3,000.00 - $4,000.00 per month

Education:

Bachelor's or equivalent (Preferred)

Experience:

E-commerce: 1 year (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: In person

Gentle Therapy

New Jobs

Business Operations Executive