About Us
Gentle Therapy is a skincare and wellness brand that believes in doing things thoughtfully — from our products to the way we work. We're a small, growing team and we're looking for someone who takes ownership seriously and gets things done.
This is a hands-on, ground-level role working directly with our founder. You'll be the person who keeps the business moving across operations, ecommerce, events, and customer experience — following through on meetings, coordinating with vendors and merchants, and making sure nothing gets dropped.
If you're someone who naturally thinks ahead, takes initiative, and proactive— this role is for you!
What You'll Do:
Founder Support & Meeting Coordination
- Attend key meetings with the founder and own all follow-ups, action items, and deadlines
- Manage the founder's calendar, priorities, and daily schedule
- Act as the founder's proxy on follow-ups — keeping internal and external stakeholders accountable
- Prepare briefs, recaps, and correspondence on behalf of the founder
Ecommerce Operations
- Oversee day-to-day ecommerce operations including order processing, fulfilment coordination, and logistics tracking
- Liaise with warehouse, fulfilment partners, and courier services to ensure smooth delivery
- Monitor inventory levels and flag replenishment needs proactively
- Handle returns, exchanges, and fulfilment issues end-to-end
Merchant & Vendor Coordination
- Manage relationships with Singapore-based merchants, retail partners, and vendors
- Conduct in-person check-ins and account management visits when required
- Ensure stock levels, displays, and agreements are on track across all merchant touchpoints
Customer Service Escalations
- Triage and manage customer escalations that require direct attention
- Coordinate resolution between customers, logistics partners, and internal teams
- Maintain a professional and on-brand tone in all customer-facing communications
- Identify recurring issues and flag them to the founder with proposed solutions
Events & Campaign Coordination
- Coordinate logistics for product launches, pop-ups, activations, and brand events
- Liaise with vendors, venues, and partners to ensure events run smoothly
- Track campaign timelines and deliverables across internal and external stakeholders
- Support the founder in executing go-to-market plans from planning through to delivery
Job Type: Permanent
Pay: $3,000.00 - $4,000.00 per month
Education:
- Bachelor's or equivalent (Preferred)
Experience:
- E-commerce: 1 year (Preferred)
Willingness to travel:
Work Location: In person
