Gradial is a Seattle-based startup enabling digital experiences at the speed of thought. We empower marketers and creatives to implement their ideas directly, with software that adapts over time. Our platform automates website and design system updates, large-scale migrations to new design systems, and continuous content optimization while adhering to company and product brands.

Backed by world class investors, we’re looking to scale our platform and expand our team. At Gradial, we operate with extreme ownership, bias towards action and critical path planning. We tackle problems from first principles, question assumptions, and find creative solutions. If you want to take risks, work on groundbreaking technology, and see the direct impact of your work, Gradial is where you belong.

Role Overview

Gradial is looking for a Director of Sales Operations & Deal Desk to build the operational foundation for our go-to-market engine. You’ll own the systems, processes, and strategy that keep our sales motion running efficiently from forecast accuracy and pipeline health to pricing strategy and deal execution. This role sits between Sales, Finance, and Legal, playing a critical role in aligning teams and accelerating revenue.

Success in this role means tighter forecast precision, faster deal velocity, scalable infrastructure, and insights that drive strategic decision-making. You’ll be a force multiplier for our revenue team; enabling sellers to move faster, leaders to plan smarter, and Gradial to scale predictably.

Responsibilities

Lead core Sales Operations functions, including forecasting, pipeline health, quota tracking, and performance reporting
Design and improve processes that drive seller efficiency and revenue predictability
Manage Gradial’s Deal Desk, advising on pricing, discounting, and contract structure
Collaborate cross-functionally to streamline quote-to-cash and build scalable approval workflows
Partner with Sales and Finance leadership to define territories, set quotas, and align incentives
Maintain CRM accuracy and lead adoption of best practices across HubSpot and integrated tools
Deliver dashboards and insights that inform GTM decisions and drive operational alignment
Coach sales teams on commercial strategy, deal structure, and approval navigation

Requirements

5+ years of experience in Sales Operations, Deal Desk, or Revenue Operations in a B2B SaaS environment
Strong command of HubSpot and sales tech stacks (CPQ or equivalent tools a plus)
Proven ability to build and optimize systems, processes, and workflows that scale
Deep understanding of SaaS pricing models, sales motions, and contracting principles
Excellent collaboration skills with a track record of cross-functional execution
Comfortable operating in ambiguity and leading through change in a high-growth environment

Desirable Attributes

Experience supporting enterprise sales cycles and complex deal structures
Background in Finance or Commercial Strategy with exposure to quote-to-cash optimization

The base salary range for this position is $160,000 – $190,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications. In addition to base salary, this role may be eligible for performance-based bonuses and equity awards. Gradial offers a comprehensive benefits package, including medical, dental & vision insurance, 401K retirement plan, paid time off, paid sick leave and other employee wellness programs.

You'll thrive here if you...

Learn quickly and actively seek out new challenges.
Embrace AI as a core tool for problem-solving, creativity and scale.
Show a strong work ethic, high ownership and bias toward action.
Communicate clearly, directly and with curiosity.
Thrive in fast-paced, hyper-growth environments where building better > maintaining status quo.

AI Literacy & Interviewing Tools

As an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We’re excited by candidates who thoughtfully apply AI tools in their work, but during interviews we’re focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated responses during the interview process (especially when it obscures your own voice) will result in disqualification. We want to understand your unique perspective and how you approach challenges, both with and without AI.

What We Offer

Competitive salary and meaningful equity
Comprehensive health, dental and vision coverage
Fast-paced environment with flexibility and ownership
Real impact, zero bureaucracy
A front-row seat to building category-defining AI infrastructure

Gradial is dedicated to creating an environment where diverse perspectives are valued and all team members can grow. We offer competitive compensation, equity, flexible work hours, comprehensive benefits, and a collaborative culture focused on learning and impact.

Privacy Policy

By submitting your application to Gradial, you acknowledge that any personal data you provide will be processed in accordance with our Privacy Policy. This includes the collection, use, and storage of your information for the purposes of evaluating your qualifications and communicating with you about your candidacy. We handle applicant data with care and in compliance with applicable data protection laws.

If you have any questions about how your information is used, please refer to our Privacy Policy or contact us directly.

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Director of Sales Operations & Deal Desk