Sales Operations Analyst

Location: Remote (PST)

Shift: 8am – 5pm PST

Job Type: 18-month contract

JOB DESCRIPTION: Our client is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Senior Sales Operations Associate partners with Sales to generate, modify and deliver high-quality customer-facing documentation in support of sales objectives, as well as provide operational and strategic support to a team of Sales Executives. The Associate is an integral partner to their Sales team and consistently ensures operational excellence and efficiency.

Job responsibilities include:

Partner with the Sales team, with a high focus on the federal space to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output
Collaborate, have a general understanding of, and build strong relationships with cross-functional teams, including Finance, Legal, Order Management, Contracts, Services, and Sales, to ensure quote-to-cash compliance
Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating or advising sales on deal structure
Familiarity with sales cycles and environments
Update Salesforce CPQ throughout the sales cycle to ensure data integrity
Execute and track credits and RMAs through to completion
Manage redlines, escalations, and approvals
Support peers to ensure equal distribution of workload
Onboard new Sales Executives to work efficiently with Sales Operations
Embrace evolving technology to support business needs
Support Month and Quarter End business
Learn, adapt and retain information to support an ever-changing Sales Operations role
Identify and participate in process improvement initiatives
Manage the licensing, fulfillment, renewal and and delivery of GovTA license

Qualifications:

2+ years of post-secondary education or relevant work experience in a sales or customer service environment
Technical aptitude and experience with Oracle, Salesforce, and Microsoft applications are preferred
Excellent written and verbal communication skills
Strong attention to detail
High self-motivation, responsibility, and flexibility to achieve results
Organized and able to multi-task in a fast-paced and demanding environment
Limited travel required

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