At Grillo Living we are increasing our team and looking for energetic and proactive individuals to join us!

Following our launch at the Chelsea Flower Show in 2018, we have been designing, building and installing outdoor kitchens all over the UK. We listened. What people wanted were outdoor kitchens that suited the British outdoors. Beautiful in design, yet simple in construction.

About the Role

The Sales Operations Coordinator supports the end-to-end sales process by ensuring orders are processed accurately and efficiently, while acting as a central point of coordination between Sales, Operations, and Finance.

This role is key to keeping order flow smooth, billing accurate, installations well organised, and payments collected on time.

Key Responsibilities

Order Management & Processing

Review, validate, and process sales orders for accuracy and completeness
Ensure all order details (pricing, terms, discounts etc.) are correctly documented
Manage the order lifecycle from quote through to invoicing and delivery including changes to dates, products and timescales

Billing & Payment Collection

Monitor outstanding customer orders and payment status
Proactively chase overdue invoices via email and phone
Reconcile payments and resolve discrepancies with customers and internal teams

Customer Installation Coordination

Schedule and coordinate customer installation dates
Ensure all relevant customer details are accurate
Communicate installation timelines clearly to customers
Provide customers with required safety instructions and pre-installation information

Cross-Functional Coordination

Act as the main liaison between Sales, Operations, and Finance
Ensure smooth handoff from order confirmation to fulfilment and billing
Resolve discrepancies or issues across teams quickly

Sales Support

Assist sales team with administrative tasks (quotes, documentation, order setup)
Provide general coordination support to keep orders progressing smoothly

About You

Highly organised with strong attention to detail
Proactive and comfortable following up on outstanding items
Confident communicating with customers and internal teams
Able to manage multiple tasks and priorities simultaneously
Strong sense of ownership and accountability
Comfortable working behind the scenes in a fast-moving environment

Desirable

Experience in order processing, billing, or sales/operations support roles
Familiarity with invoicing, billing cycles, and credit control processes

Why Join Us

Play a central role in connecting Sales, Operations, and Finance
High-impact position with visibility across the business
Opportunity to shape and support a growing, fast-moving operation
Collaborative team environment with real ownership

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

Discounted or free food
On-site parking

Application question(s):

Please provide 2-3 dates/times you would be available for an initial Zoom interview.

Work Location: In person

Grillo Living

New Jobs

Sales Operations Coordinator