Sales Operations Associate

Harbor IT | Framingham, MA or Remote

About Harbor IT:

We are a premier IT services solution provider with a simple mission: We manage your technology and risk so you don't have to. Dedicated to delivering comprehensive and integrated cybersecurity and managed IT services, we provide enterprise-level IT, cybersecurity, and cloud services specifically tailored for small and mid-sized businesses. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support.

Position Overview:

We're seeking a detail-oriented Sales Operations Associate to support our growing Revenue Operations team. In this position, you'll be responsible for managing critical sales systems, analyzing performance data, and streamlining processes to enhance our sales efficiency. You'll also support the administration of pricing models and handle entry-level software integrations to ensure our systems work seamlessly together. Your work will directly contribute to our sales team's success by providing them with the tools, data, and operational support needed to effectively serve our clients.

Key Responsibilities:

• Assist with creation of workflows between CRM, CPQ and PSA platforms to automate processes

• Build and maintain pricing models within our CPQ platform

• Configure and troubleshoot basic software integrations between our key platforms

• Process sales orders, quotes, and contracts while ensuring accuracy and completeness

• Maintain sales collateral, proposal templates, and pricing documentation

• Support the sales team with price analysis, proposal preparation and documentation preparation

• Assist with sales forecasting, pipeline management, other reporting needs

• Implement and manage sales enablement tools and resources

• Identify process improvement opportunities and help implement solutions

• Support sales training and onboarding for new team members

Required Qualifications:

• 1+ years of experience in sales operations, sales support, or a related field

• Proficiency with CRM systems and sales tools

• Strong data entry skills with exceptional attention to detail

• Excellent organizational abilities and time management skills

• Proficiency with Microsoft Office suite, especially Excel for data analysis and reporting

• Strong written and verbal communication skills

• Ability to prioritize multiple requests in a fast-paced environment

Preferred Qualifications:

• Experience with flow of processes and workflows between CRM, PSA and CPQ applications

• Knowledge of API integrations and software connectivity concepts

• Experience creating and managing pricing models or product catalogs

• Background in managed IT services, technology, or SaaS industries

• Knowledge of sales methodologies and best practices

• Experience with creating and maintaining sales dashboards and reports

• Associate's or Bachelor's degree in business, marketing, or related field

Professional and Personal Skills:

• Strong communication, reasoning, and interpersonal skills

• Exceptional listening and problem-solving abilities

• Ability to work both independently and collaboratively in a team environment

• Detail-oriented with strong analytical thinking

• Customer-focused mindset and service-oriented attitude

• Self-motivated with the ability to adapt to changing priorities

Compensation and Benefits:

Harbor IT recognizes that employees enjoy a higher level of job satisfaction and quality of life when they are well cared for by their employer. We currently offer a full array of benefits that add value to your compensation package as well as protect you and your family.

Benefits include:

• Competitive salary

• Medical and dental coverage

• Paid holidays and paid time-off

• Life insurance

• Long-term disability

• 401K with a generous company match

Harbor IT is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Harbor IT

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Sales Operations Associate