Company Description

Harken Research is an ISO17025 accredited testing laboratory located in Los Angeles with two core business units: consumer product testing and pharmaceutical contract research. Within the consumer product testing unit dietary supplements, food, and cosmetics are the focus – with additional testing services catering to other industries. Our strengths are our ability to offer customized testing and problem solving to address client needs; excellent customer service; and quick turnaround times.

Summary

We are growing rapidly and are seeking a Revenue & Operations Specialist to ensure efficient financial processes, operational improvements, and administrative support.

The Revenue & Operations Specialist will be responsible for managing the company’s revenue-related processes, ensuring accurate invoicing, collections, and commission tracking while also playing a key role in streamlining operational workflows. This position requires a mix of financial administration, customer coordination, and process improvement to support overall business efficiency.

The ideal candidate will be highly organized, self-sufficient, and comfortable handling both financial tasks and operational duties with minimal supervision.

Revenue Management & Financial Operations (50%)

Manage invoicing & billing processes – Generate and send invoices, ensuring timely and accurate billing.
Handle collections & accounts receivable – Monitor unpaid invoices, follow up with clients, and implement collection strategies.
Run commission reports – Track and process commissions for sales representatives.
Payables - Review vendor invoices for accuracy and present to ownership for approval
Generate revenue reports – Provide insights into revenue trends, outstanding balances, and financial performance.

Operational Support & Process Improvement (50%)

Monitor employee timekeeping – Ensure hourly employees take breaks, lunches, and overtime in compliance with company policies.
Answer phone calls & monitor emails – Assign customer inquiries to the appropriate team members for follow-up.
Organize & maintain company records – Maintain structured electronic and paper filing systems for financial and administrative documents.
Implement & refine workflows – Identify inefficiencies in administrative and financial processes, suggest improvements, and implement best practices.
Support HR administration – Process health insurance enrollments, employee policy compliance, and minor disciplinary conversations related to timekeeping and policy adherence.

Qualifications

Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• 3+ years of experience in accounts receivable, invoicing, revenue operations, or administrative operations.
Strong financial acumen – Experience with QuickBooks, billing software, and financial reporting.
Excellent organizational & problem-solving skills – Ability to analyze processes and improve efficiency.
Self-motivated & detail-oriented – Able to manage multiple responsibilities without direct supervision.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Experience handling HR compliance (tracking employee time, enforcing company policies) is a plus.
Customer service experience.
Strong proficiency in QuickBooks Online and Excel.
Excellent written and oral communication skills.
Experience in a testing laboratory or the dietary supplement industry is a plus.
Excellent organizational and time management skills.
Ability to multitask and manage competing priorities in a fast-paced environment.

Ideal Experience

Familiarity with dietary supplement industry
Understanding of testing lab operations
Customer service and/or sales

Why Join Us?

Key role in business operations – Directly impact revenue growth and operational efficiency.
Independent, fast-paced work environment – No micromanagement, high autonomy.
Growing company with career growth opportunities – Potential to move into senior operations or finance roles.
Competitive salary, benefits, and supportive team culture.

Job Type: Full-time

Pay: $68,000.00 - $78,000.00 per year

Benefits:

Paid time off

Schedule:

Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Harken Research

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