The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA’s
Handling priorities /escalations without dependency
Work cross-functionally with other teams for resolving issues
Involve in simple & medium transactional processing activities
Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's
Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner
Willingness to support PST hours on a rotational basis (10PM-7AM) IST
Proactive measures to avoid escalations
Create and participate in creating documentation
Perform other ad hoc tasks as per business requirements and managements request

Skillset required to perform the activity

Immediate joiners will be considered

HARMAN India

New Jobs