Summary

The Sales Operations Coordinator is the first point of contact for HBS Solutions, Inc. new customers who come through our website. The primary focus will be on responding to the Requests for Proposals “RFPs”, which are submitted by email. The Sales Operations Coordinator will also manage the HBS Solutions CRM system. This individual will have a strong command of the HBS Solutions, Inc. sales policies and be well-trained in product knowledge critical for offering quick and accurate responses to prospective customers.

Essential Duties And Responsibilities

Including the following. Other duties may be assigned.

Responsible for responding to RFPs in a timely and accurate fashion.
Consistently follow up on submitted RFPs to close won or close lost.
Maintaining HBS Solutions CRM system and ensuring accurate data hygiene.
Thorough attention to detail for customer details and in processing orders, ensuring accurate information.
Creation of sales reports for the HBS Management Team.
Maintaining a positive and cheerful attitude when working under pressure.
Represent HBS Solutions, Inc. by consistently demonstrating the understanding and modeling of the company’s mission and values.

Qualifications And Requirements

Bachelor’s degree or equivalent work experience
Minimum 2 years sales, customer service, or related market/business experience
Desire to be in a Sales Environment is a must
Future Interest in being a Sales or Business Development Manager is a plus
Strong communication and relationship skills
Excellent interpersonal, hospitality, and communication skills
Strong customer orientation
Sense of urgency for issue resolution
Ability to make recommendations and implement process improvements
Positive attitude towards change and growth that supports best business practices
HBS Solution is located in Edgewater, Maryland, and requires time in the office.

Salary And Benefits

Competitive salary based on experience
Health, dental, and vision insurance
HSA savings plan
401(k) savings plan with company contributions
Paid leave and holidays

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HBS Solutions, Inc.

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Sales Operations Coordinator