Great opportunity for a Hybrid Role in Austin TX

As an OMNI agent, you will be responsible for processing simple to complex deals and handling inquiries from the client with high accuracy and efficiency.

● You will use deductive reasoning to make sound business decisions.

● You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

● You will be required to multitask between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency

● You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.

● You will provide optimum assistance to Sales

● You should have working knowledge on contract structures, contract fallback, redlining and extensive deal desk experience.

● You should ensure seamless and friction-less deals with focus on deal velocity

● You will learn and process all products offered in the logo.

● Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system

● Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package

● Validate customer-signed documents and submit for booking

● Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

● Respond and action in a timely professional manner any escalations received

Please Apply today !

HCL America, Inc.

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