Salary: $81,140 - $129,010

This is a hybrid role based out of HealthPoint’s administrative office in Renton, Washington, with regular on-site requirements. To be considered, candidates must reside within Washington State. We are unable to consider out-of-state applicants or provide relocation assistance for this position.

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Business Applications Analyst II ensures that assigned enterprise business applications are available, secure, usable, and operational for staff across the organization, and that application data is reliable and accessible to internal stakeholders and external partners as appropriate.

This role serves as a functional subject matter expert (SME) for one or more business application domains (e.g., ERP, HCM, ITSM) and is accountable for the full application lifecycle including implementation, configuration, optimization, upgrades, and steady‑state support

The Business Applications Analyst II partners closely with Finance, Supply Chain/Procurement, Talent Management, and Service Management teams to support, enhance, and continuously improve enterprise business capabilities through effective use of technology. This role operates with a moderate level of autonomy, executing independently on assigned domains while escalating complex or cross-system decisions to IS leadership.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

Serve as primary subject matter expert for one or more assigned business applications or modules and as secondary SME for additional applications, providing advanced functional expertise and leadership.
Ensure assigned applications are reliable, performant, and aligned with business needs through proactive monitoring, issue resolution, and continuous improvement.
Own intake, triage, prioritization, and resolution of incidents, service requests, and problems impacting business applications; communicate status and outcomes to stakeholders.
Coordinate escalations to vendor support; track issues to resolution with clear acceptance criteria.
Create and maintain a business applications support knowledge base, including known errors, workarounds, and standard operating procedures (SOPs).
Administer user access, roles, and provisioning in partnership with IS security practices and business owners; support periodic access reviews as defined by governance.
Maintain documentation of supporting evidence, including approvals, change records, and access modifications, to ensure audit preparedness and adherence to internal control requirements.
Support approved configuration updates by coordinating testing, documenting changes, and ensuring business validation is completed.
Support vendor update readiness (impact analysis, regression testing coordination, release communications, go/no-go support).
Support SIT/UAT execution (defect intake, triage, retest coordination, readiness tracking).
Provide on-call and after-hours support for integration-related issues as needed, ensuring timely resolution of critical incidents and maintaining system availability outside regular business hours.
Serve as a liaison between business stakeholders and IS teams; translate functional issues into clear technical problem statements and vice versa.
Partner with integration owners to determine whether issues originate in application configuration, integration logic, or upstream data quality.
Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
Other duties as assigned by supervisor.
Attend staff meetings, in-service meetings and participate in agency committees and task force activities as required.

Must have’s you’ll need to be successful:

High School Diploma/GED, and three (3) to five (5) years experience supporting enterprise business applications (ERP/financial systems/supply chain/HCM/ITSM systems) OR supporting complex SaaS platforms with strong business-process involvement required, or equivalent combination of education and experience. Experience with access provisioning, role-based security concepts, and change control in regulated environments preferred. Healthcare, grant accounting, procurement, or month-end close process familiarity preferred.
Oracle Fusion Cloud Applications certification aligned to Financials and SCM modules preferred. Familiarity with ServiceNow or ITSM platforms preferred.
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write reports, complex papers, speeches, and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, clients, external groups, and/or board of directors.
Knowledge of computer equipment and basic level of Word, Excel, and Outlook required. Experience with Oracle Fusion Cloud modules (Finance, Procurement/SCM, EPM) or a comparable ERP platform preferred. Experience with UKG HCM system preferred. Experience with ServiceNow ITSM system preferred.

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
If records do not show any data, please seek guidance from your provider for further assistance.
If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

Medical, Dental, and Vision for employees and their families/dependents
HSA, FSA plans
Life Insurance, AD&D and Disability Coverage
Employee Assistance Program
Wellness Program
PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
8 holidays and 3 floating holidays
Compassion Time Away up to 40 hours
Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

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Business Applications Analyst II