Hello Hire Talent Solutions is pleased to lead this search on behalf of Tata International - Metals.

This role will be primarily remote/virtual, but candidates must be based in the Dallas, Texas area.

SALES OPERATIONS LEAD

Are you passionate about Customer Experience and Sales Operations? Are you looking to make your mark in a high-impact role? Would you like to be part of an industry-leading global organization growing its footprint in the Americas? If so, let's connect!

POSITION OVERVIEW

Tata International has a very exciting new opportunity to join their team supporting their Steel Trading business! This role leads a small team and reports to the Head of Operations/VP Americas. This individual will be instrumental in facilitating the delivery of steel products from order inception through product delivery. In addition, they will partner with internal and external stakeholders (e.g., commercial team, finance, customers, suppliers, etc.) to ensure a world-class customer experience.

ROLE SPECIFICS

Oversee team preparation of all relevant documentation for order execution as per Standard Operating Procedures, including commercial invoices, bills of lading, packing list, insurance certificate, certificate of origin, letters of credit, etc.
Ensure sales contracts and purchase orders are issued per the company's internal operational procedures, making sure all costs involved in the transactions are taken into account based on the Incoterms agreed on the buying and selling sides.
Coordinate payments of steel purchases, freight, and service provider invoices with the finance team, ensuring invoices are authorized in line with contracted payment terms.
Oversee contract review and identify, communicate and amend discrepancies.
Grow strong relationships with commercial teams, customers, and the mills.
Drive process improvement for operational procedures and systems through streamlining, standardizing, and automating processes.
Build and nurture strong relationships with the Product Team, Trading Manager, Regional GM, and other regions/departments.
Train, supervise, and help ops to liaise with customers, stevedores, warehouses, trucking companies, and other logistics service providers to coordinate day-to-day operational activity.
Ensure monthly warehouse reports are received, aging inventory is optimized and aligns with stock information in the system.

DESIRED TRAITS AND QUALIFICATIONS

Bachelor’s degree in Business, Finance, International Trade, or related field
5+ years experience - steel trading company, steel mill operations experience, or commodities industry highly preferable.
In-depth knowledge of customer service, logistics, and operation management.
Strong grasp of INCOterms and shipping documents (including commercial invoices, bills of lading, packing list, insurance certificate, certificate of origin, letters of credit, etc)
Highly proficient in Microsoft Excel, including pivot tables, v-lookups, formulas, etc.
Strong interpersonal, communication and negotiation/persuasion skills.
Self-starter - manages own time, priorities, and resources to achieve goals
Customer service mindset. Collaborative work style, fostering cooperation and teamwork
Demonstrates business and trade understanding
Ambitious operations professional, eager to further develop in a high growth, fast-paced environment.
Bias for action and problem solving -- anticipates potential obstacles and stays in front of them
Prior supervisory experience a plus

WHY CHOOSE TATA INTERNATIONAL?

Highly successful global steel company
Significant opportunity to quickly make a meaningful impact
People-focused culture and collaborative work environment
Outstanding health and 401k benefits
Very competitive compensation package including eligibility for an annual bonus

COMPANY OVERVIEW

Tata International services niche areas in the metals trading industry. Our diverse product basket includes steel, pig iron, and customized engineering products for the aluminum industry. We offer our partners an attractive value proposition by straddling the entire value chain.

As a trading partner, Tata International Metals Trading business supports the entire supply chain encompassing global sourcing, distribution, sales, and finance to partners. We facilitate the physical trading of high-quality steel and other metals from different geographies through a network of select and committed partners. We bring together buyers and sellers in our network and take ownership of delivery of quality products and services.

We are constantly developing and strengthening our sourcing base worldwide. Focusing on the backward integration of our supply chain, we are taking deeper control of the value chain to give our customers an extremely reliable sourcing partner for their metals needs. All around the world, our experienced and efficient staff give us the agility and ability to support all our customers’ business requirements, including logistics and other service support.

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