Overview:

Sales Operations Partner - Sioux Falls, SD

Schedule: Hybrid (Able to be in-office as needed)

$57,200.00 - $68,000

SUMMARY: We are looking for a creative, efficient, and resourceful Sales Operations Partner. This individual will be required to assist the growth and strategy arm of the Avel eCare operation through development of written content for sales and customer retention collateral, service line presentations, and customer communication content. This position will be the primary liaison to the designated marketing organization and internal marketing leadership and resources. Additionally, the role will support the operation through utilization of Business Development resources (Definitive Healthcare, Salesforce, etc.) to identify market potential and assist with service line expansion strategies. This includes identification of market potential and creation of lead generation framework and pipeline generation. Finally, this role will support the operation through report and dashboard creation and refinement, and data analysis supporting sales cycle times and accurate growth forecasting capabilities. This position requires self-direction and organizational aptitude, responsibility and ability to collaborate effectively with multiple internal and external teams.

SUPERVISORY RESPONSIBILITIES:

Direct Manager for Business Development Administrative Support team member(s) existing and developed. Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ESSENTIAL FUNCTIONS:

Create, edit and update all sales/customer retention tools and collateral. Primary liaison to the designated marketing organization.
- Assist with content creation for marketing campaigns such as email, ebook, podcast, VLOG, etc.
- Customer training/implementation content & materials management
- Create/update sales presentation tools by service line
- Create/update sales proposal templates by service line
- Create/maintain customer portal information and access
- Maintain tools for marketing integration of communications and campaigns (i.e. VIMEO, CRM)

Create, edit and update maps, organizational charts, staff sheets and other internal material.

Software integration and management of revenue cycle timelines from sales through customer implementation.
- Identify trends which require process modification.
- Manage applicable dashboards for business development, implementation, contracting, and operations
- System administrator for all business operations software tools

Utilize Business Development resources (Definitive, Salesforce, State regulatory updates) to identify market potential to assist with service line expansion strategies.
- Identify market research framework/lead generation framework for chosen marketing organization assisting with pipeline generation
- Create reports, dashboards and maintain the accuracy and integrity of data within chosen software systems
- Analysis of Business Development data for Operational support, requests, forecasting growth and revenue

Internal sales support.
- Obtain, organize, and update competitive information
- Research related market intelligence such as hospital system, ACO, GPO affiliations to create priorities in sales targets, market potential, etc.
- Develop key measures for eCare’s value proposition. These measures will be able to quantitatively and dynamically demonstrate the value of eCare to potential and existing clients
- Manage the sales support efforts at eCare, including supporting the sales and marketing team in crafting strategies for client sales and retention as well as supporting efforts to build national brand of Avel eCare
- Oversight of execution of strategy to ensure consistency with key messages and positioning
- Submission of speaking proposals for events such as NRHA, ATA, etc. Create presentations
- Customer Webinar support (invitations, registration, content and follow up)
- Management of website, conference leads. Create/maintain customer portal information

Internal contracting support
- Service line pricing template management
- Proposal template creation/management
- Contract template creation/management
- Contract timeline management (streamline customer intake process, assist legal in prioritization of contract projects, and maintain existing and new customer contract information)

Liaison for Business Development to Finance/Operations
- Create reports, dashboards and maintain accuracy of data pulled from CRM to assist Finance in revenue projections and timelines
- Analysis of multiple growth-trajectory performance improvement (sales conversion, average deal size, cross-selling success, etc.)
- Development of ROI tools with Finance/Operations to gain value proposition
Direct Manager for all Business Development Administrative Support team members

ESSENTIAL QUALIFICATIONS: The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer.

REQUIRED EDUCATION and/or EXPERIENCE:

Bachelor’s degree in Business Administration/Marketing/Project Management or related field is preferred.
8 or more years of related experience is preferred.
At least, one year supervisory experience is preferred.
Experience in health related field or business to business technology field is preferred.

REQUIRED COMMUNICATION/MATHEMATICAL/REASONING SKILLS:

Must possess the required level of skills and abilities to read, write, speak, and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.
Must be able to perform basic operations on a personal computer within the Windows operating system.
This position requires problem solving skills, critical thinking skills, and the ability to multi-task.

RESPONSIBILITIES, EXPECTATIONS & STANDARDS:

Commitment to the daily application of Avel eCARE’s mission and vision.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with all applicable laws, regulations and standards associated with but not limited to: South Dakota and Iowa Departments of Insurance, Minnesota Department of Commerce, Office of Personnel Management, Department of Health and Human Services and the Centers for Medicare & Medicaid Services.

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