Job Purpose:

The Head of Operations will provide strategic direction and leadership for the Aviation Division’s operational functions, with a focus on establishing and scaling operations while ensuring efficient, customer-focused, and cost-effective service delivery. The role will drive the development and implementation of operational processes, systems, workflows, and quality standards, while overseeing day-to-day operations, optimizing resources, monitoring performance, and driving continuous improvement to ensure operational excellence and alignment with the company’s business objectives.

Duties and responsibilities:

1. Primary:

Sales Centre & Team Management: Lead and manage sales center or sales floor operations, overseeing day-to-day activities, team performance, productivity, and customer experience.
Team Leadership & Development: Build, lead, and develop high-performing teams, establishing clear roles, responsibilities, and performance expectations.
Operational Strategy & Scalability: Develop scalable operating models and organizational structures to support business expansion and long-term sustainability.
KPI & Performance Management: Define operational KPIs and performance benchmarks to monitor productivity, service quality, turnaround time, and overall efficiency.
Process Improvement: Evaluate existing processes, identify operational gaps and bottlenecks, and implement continuous improvement initiatives to enhance productivity, service delivery, and customer satisfaction.
Budget & Resource Management: Manage operational budgets, resource allocation, workforce planning, and cost optimization to improve profitability.
Compliance & Quality Assurance: Ensure compliance with applicable regulatory requirements, contractual obligations, quality standards, and internal controls.
Cross-Functional Coordination: Drive collaboration with Sales, Finance, HR, IT, Logistics, and other stakeholders to achieve business objectives.
Strategic Reporting & Recommendations: Present operational performance, business risks, resource requirements, and strategic recommendations to the CEO and senior management.

2. Secondary:

Prepare periodic operational reports and dashboards, highlighting performance gaps and recommending corrective actions.
Evaluate operational technologies, automation opportunities, and digital tools to improve process efficiency and visibility.
Maintain effective relationships with customers, vendors, service providers, and business partners to support operational continuity.
Identify training and development needs and coordinate with HR to strengthen team capabilities.
Support business expansion initiatives by assessing operational readiness, infrastructure, and resource requirements.
Conduct periodic operational reviews to evaluate process effectiveness, customer feedback, and improvement opportunities.
Undertake additional responsibilities assigned by the CEO in line with business priorities.

Qualification & Experience:

Qualification: MBA or postgraduate qualification in Operations Management, Business Administration, Supply Chain Management, or a related discipline, with a minimum of 50% marks.

Experience: A minimum of 10 years of overall experience, including 4–5 years in a senior operations management role. Aviation industry experience is an added advantage.

Job Location: Kochi

Work model: WFO

HTIC Global

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