Job Purpose:
The Head of Operations will provide strategic direction and leadership for the Aviation Division’s operational functions, with a focus on establishing and scaling operations while ensuring efficient, customer-focused, and cost-effective service delivery. The role will drive the development and implementation of operational processes, systems, workflows, and quality standards, while overseeing day-to-day operations, optimizing resources, monitoring performance, and driving continuous improvement to ensure operational excellence and alignment with the company’s business objectives.
Duties and responsibilities:
1. Primary:
- Sales Centre & Team Management: Lead and manage sales center or sales floor operations, overseeing day-to-day activities, team performance, productivity, and customer experience.
- Team Leadership & Development: Build, lead, and develop high-performing teams, establishing clear roles, responsibilities, and performance expectations.
- Operational Strategy & Scalability: Develop scalable operating models and organizational structures to support business expansion and long-term sustainability.
- KPI & Performance Management: Define operational KPIs and performance benchmarks to monitor productivity, service quality, turnaround time, and overall efficiency.
- Process Improvement: Evaluate existing processes, identify operational gaps and bottlenecks, and implement continuous improvement initiatives to enhance productivity, service delivery, and customer satisfaction.
- Budget & Resource Management: Manage operational budgets, resource allocation, workforce planning, and cost optimization to improve profitability.
- Compliance & Quality Assurance: Ensure compliance with applicable regulatory requirements, contractual obligations, quality standards, and internal controls.
- Cross-Functional Coordination: Drive collaboration with Sales, Finance, HR, IT, Logistics, and other stakeholders to achieve business objectives.
- Strategic Reporting & Recommendations: Present operational performance, business risks, resource requirements, and strategic recommendations to the CEO and senior management.
2. Secondary:
- Prepare periodic operational reports and dashboards, highlighting performance gaps and recommending corrective actions.
- Evaluate operational technologies, automation opportunities, and digital tools to improve process efficiency and visibility.
- Maintain effective relationships with customers, vendors, service providers, and business partners to support operational continuity.
- Identify training and development needs and coordinate with HR to strengthen team capabilities.
- Support business expansion initiatives by assessing operational readiness, infrastructure, and resource requirements.
- Conduct periodic operational reviews to evaluate process effectiveness, customer feedback, and improvement opportunities.
- Undertake additional responsibilities assigned by the CEO in line with business priorities.
Qualification & Experience:
Qualification: MBA or postgraduate qualification in Operations Management, Business Administration, Supply Chain Management, or a related discipline, with a minimum of 50% marks.
Experience: A minimum of 10 years of overall experience, including 4–5 years in a senior operations management role. Aviation industry experience is an added advantage.
Job Location: Kochi
Work model: WFO
