Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Stripe, Affirm, Blockchain.com, etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve.

We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work.

We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for. We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined!

About the Role

Hummingbird is looking to grow its Sales Operations team to support top-of-funnel sales processes as we scale globally. While this role will involve extensive cross-functional collaboration, especially between Sales and Marketing, you’ll be ultimately aligned to the Sales team.

What you’re looking to do:

Help drive our Sales team’s success, especially by maximizing our use of Salesforce. You will:
- Implement best practices, evaluating both points of friction in our current processes and emerging business needs
- Help increase lead conversion velocity
- Leverage data analysis and build reports relating to sales effectiveness and marketing campaigns
- Identify gaps in Salesforce - help improve data hygiene for reliable reporting and analytics
Own the relationship between sales and marketing. Your ultimate goal is to increase lead efficiency, conversion and bookings
Partner with leadership cross-functionally to drive improvements. Based on your consistent evaluation & expertise with Sales and Marketing data, you’ll help implement changes across both orgs
Advise marketing on new content for demand generation and product marketing based on data-backed recommendations

What we’re looking for:

Expertise in and passion for Salesforce CRM optimization. Someone data-driven and detail-oriented, and driven by the understanding that this work is essential to the growth of the company
A love for cross-functional collaboration. This person has the desire to be in a highly visible and impactful role in a rapidly growing start-up.
5+ years of experience in an operations role specifically focused on sales, marketing or a similarly process oriented function
Experience with or exposure to top-of-funnel sales processes and/or marketing campaign generation
Interest in and exposure to the SaaS world

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please don't hesitate to contact us to request accommodation.

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