Job description

Humphrey Automation

Markham ON, (On-site)

Humphrey Automation is a leading industrial automation distributor serving manufacturers and OEMs across Canada.

We specialize in pneumatic systems, motion control, robotics, and custom automation solutions.

We are growing and looking for a highly organized, customer-focused Inside Sales & Operations Coordinator to join our team.

This role sits at the heart of our business supporting customers, driving sales opportunities, and ensuring seamless coordination between sales, vendors, and operations.

What you will do

Customer & Sales Support :

Answer incoming calls and emails from new and existing customers
Provide product guidance and help customers select the right equipment and components
Prepare quotes and follow up on open opportunities
Enter and process customer orders accurately and efficiently
Maintain strong relationships with customers through proactive communication
Identify upsell and cross-sell opportunities during customer interactions
Support the outside sales team with pricing, availability, and technical information

Order & Inventory Management:

Enter and manage orders in the ERP system
Check stock levels and provide accurate delivery timelines
Monitor backorders and proactively communicate updates to customers
Coordinate with purchasing to replenish inventory as needed
Assist in maintaining accurate inventory records

Vendor & Operations Coordination:

Coordinate with suppliers to confirm pricing, lead times, and shipment schedules
Track vendor shipments and ensure timely delivery to customers
Support logistics planning and help resolve delivery issues
Work closely with the operations team to ensure smooth order fulfillment

Process & Continuous Improvement:

Maintain accurate CRM and ERP records
Support internal reporting on sales activity and order flow
Identify areas to improve efficiency in order processing and customer response times

What we are looking for:

2+ years of experience in inside sales, customer service, or sales operations (industrial or technical environment preferred)
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Comfortable working with ERP/CRM systems
Detail-oriented with high accuracy in order entry
A sales-oriented mindset — you enjoy helping customers and identifying opportunities
Ability to learn technical products and communicate them clearly

Bonus if you have:

Experience in industrial automation, pneumatics, motion control, or distribution
Experience coordinating with vendors and logistics partners

Why Join Humphrey Automation?

Work in a fast-growing industrial automation environment
Gain exposure to robotics, motion control, and cutting-edge automation technologies
Opportunity for career growth into outside sales, technical sales, or operations leadership
Collaborative, entrepreneurial team culture

If you are proactive, organized, and energized by supporting customers while driving sales, we would love to meet you.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

Dental care
Extended health care
Paid time off

Work Location: In person

Humphrey Automation

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