About The Role

We are looking for a Head of Sales Operations to drive operational excellence across our commercial organization. This role focuses on improving processes and ensuring the business is simple, consistent, and easy to work with.

You will play a key leadership role in shaping how the commercial function operates globally, enabling performance, driving alignment, and ensuring scalable, efficient ways of working.

Responsibilities

Lead and continuously improve sales operations processes and frameworks at a global level
Ensure a scalable, efficient, and consistent commercial operating model across all markets
Partner with senior stakeholders to align operational priorities with business strategy
Identify inefficiencies and implement improvements across tools, processes, and ways of working
Drive simplification and standardization across the commercial organization
Champion a data-driven approach across commercial teams
Collaborate closely with executives and key stakeholders across the business
Influence and align senior leaders on operational priorities and improvements
Lead cross-functional initiatives and drive ownership of outcomes
Lead transformation initiatives to enhance commercial effectiveness
Drive innovation, automation, and scalability across operations
Ensure alignment between operational execution and long-term business goals
Map and optimise end-to-end partner and internal workflows to eliminate inefficiencies, reduce friction, and improve responsiveness.

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We are looking for

Experience

Proven experience in Sales Operations leadership (Director level or equivalent)
Strong track record in driving operational excellence and transformation
Experience working in complex, multi-market or global environments
Strong familiarity with CRM systems, analytics tools, and commercial performance frameworks

Skills & Competencies

Strong commercial and business acumen
Excellent communication and stakeholder management skills
Analytical mindset with the ability to translate data into action
Ability to lead through complexity and deliver change at pace
High accountability, ownership, and execution focus
Strategic thinker with a hands-on approach
Ability to simplify complexity and create clarity
Collaborative leadership style with strong influencing skills
Passion for continuous improvement and operational excellence
Ability to balance short-term delivery with long-term vision

Why Join Us?

Opportunity to shape and lead sales operations globally
High-visibility role working closely with senior leadership
Impactful position driving simplification and performance across the organization
Collaborative and forward-thinking commercial environment

What We Offer

A high-impact global leadership role with the opportunity to shape and optimise how our commercial organisation operates
A dynamic, inclusive environment where your ideas are valued and you can drive meaningful, organisation-wide change
The chance to work closely with senior leadership and contribute to strategic decision-making and transformation initiatives
Opportunities for professional and personal growth, with exposure to complex, global business challenges
A flexible hybrid working model (minimum 2 days in the office) supporting sustainable performance and work-life balance
Staff travel rates on our ships for you and your family
A competitive compensation and benefits package aligned with the scope and impact of the role

Hurtigruten

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Head of Sales Operations