Overview

The Deal Desk Analyst 3 is responsible for resolving complex client and account manager questions regarding negotiated contractual business terms operational issues and assisting with the structuring of deals contracts and the billing audit process.

What you will be doing

Provide guidance and support to account managers and clients regarding complex negotiated contractual business terms
Negotiate complex contractual business terms with customers and prospects
Make recommendations to leadership for the billing audit lifecycle to ensure company is maximizing revenue and billing in a timely manner
Work closely with key stakeholders to ensure assigned open contract requests are resolved and contract objectives are met
Review, investigate and resolve complex operational questions and issues for account managers and clients
Assists with the development of non-standard pricing for customers; makes appropriate recommendations to leadership
Identify and document initial and negotiated pricing terms for incorporation into contracts
Maintain and update guidelines and parameters for non-standard business and contract terms
Provide input, guidance, and support to order processing team on custom contract terms
Perform review of account manager requests or questions and escalate as necessary
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

What will make you successful

Bachelor’s degree
Experience in software sales or contract negotiation in the software industry
Strong knowledge of revenue recognition guidelines
Maintain knowledge of company accounting rules and their contractual and revenue recognition impact
Maintain a general knowledge of OnBase functionality and comprehension of licensing strategies
Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Strong analytical and problem solving skills
Self-motivated with the ability to manage projects independently to completion
Able to thrive in a fast paced, deadline driven environment
Able to provide exceptional follow through and be customer-service driven
Demonstrated ability to handle confidential and sensitive information with integrity, discretion and tact
Up to 10% travel time required
Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $80,000 - $114,000 and eligible for bonus and benefits.

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to https://www.hyland.com/en/careers/life-at-hyland.

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Hyland Software

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Deal Desk Analyst