The Deal Desk Analyst 2 is responsible for the management and execution for all quote-to-cash activities. This includes but is not limited to an understanding of all the company’s product lines and the ability to analyze deal structures and lead them through to execution.

What you will be doing

Management of all quote-to-cash activities within assigned vertical with expertise in deal structures; apply deal structure knowledge to ensure deals are structured and processed efficiently to maximize sales and profitability
Serve as an advisor to the sales team on deal structure and the quoting for standard contracts
Communicate with multiple departments to review and escalate routine issues that arise from the quote-to-cash process
Review all contractual terms and conditions, verifying compliance with internal policies and corporate initiatives; communicate these accounting and audit guidelines, contractual terms and exception management clearly and directly to sales and sales leadership
Work closely with key stakeholders to ensure assigned contracts and quotes are worked to completion with oversight as needed
Review, investigate and resolve operational questions and issues for account managers and clients
Facilitate timely, seamless handoffs to customer operations, including all required documentation
Work with IT to troubleshoot data transmission issues between systems, as needed, and implement process changes as required
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

What will make you successful

Bachelor's degree or equivalent experience
Experience as a Deal Desk Analyst
Experience in software sales or contract negotiation in the software industry
Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Good organizational, multi-tasking, and time management skills
Good collaboration skills, applied successfully within team as well as with other areas
Good sound judgment and business acumen skills
Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Good analytical and problem solving skills
Good critical thinking and problem solving skills
Good facilitation and project management skill
Self-motivated with the ability to manage projects independently to completion
Able to thrive in a fast paced, deadline driven environment
Able to provide exceptional follow through and be customer-service driven
Good ability to handle confidential and sensitive information with integrity, discretion, and tact
Good ability to establish rapport and gain the trust of others; effective at gaining consensus
Ability to work independently and in a team environment
Good knowledge of revenue recognition guidelines
Maintain a general knowledge of company's software functionality and comprehension of licensing strategies
Up to 10% travel time required

Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $64,000-$70,000 and eligible for benefits

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Hyland Software Jobs

Deal Desk Analyst 2