Job Title: IT Analyst – Deal Desk Team

Location: Remote

Introduction

We are seeking a detail-oriented and proactive IT Analyst to join our Deal Desk Team supporting North American Go-to-Market operations. This role plays a critical part in structuring and managing commercial agreements and order forms, ensuring a win-win outcome for both customers and the organization. The successful candidate will thrive in a fast-paced environment, juggling multiple priorities while maintaining exceptional organization and communication skills. This position offers a unique opportunity to engage cross-functionally with Sales, Finance, Legal, and Operations teams, contributing to complex deal management and sales operations.

Roles and Responsibilities

Build and maintain trusted relationships with Deal Desk, Commercial Legal, Billing Operations, Finance, and Sales teams.
Drive deal momentum by providing excellent customer service to Sales partners; troubleshoot, escalate, and resolve deal velocity issues, especially during critical month and quarter-end periods.
Educate and guide Sales and Go-to-Market Operations teams to ensure adherence to internal contracting policies and processes.
Provide end-to-end support from quote to signature for Account Executives, including CPQ quote building, pricing and order form approvals, order form creation, DocuSign execution, and opportunity closure.
Collaborate under supervision to draft non-standard language requests for contracting (order forms) in compliance with corporate policies.
Manage multiple responsibilities simultaneously with a strong focus on accuracy and organization.

Qualifications

Bachelor’s or Associate’s Degree preferred; minimum 2-3 years of experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations, ideally within contracting, procurement, or billing operations. Candidates without a degree must have at least 4 years of relevant experience.
Demonstrated diligence and attention to detail, with the ability to work effectively in a fast-paced, dynamic environment.
Self-starter mentality with a “can do” attitude and confidence to ask clarifying questions.
Some financial analysis or Deal Desk experience is a strong plus.

Tools and Technologies

Advanced proficiency in Microsoft Excel and Google Sheets for data analysis and reporting.
Experience with online sales and document management tools such as Salesforce, Tableau, Looker, and MS Office/Gsuite.
Familiarity with CPQ (Configure, Price, Quote) software and DocuSign or similar e-signature platforms.

This role is ideal for a motivated IT Analyst eager to deepen their expertise in deal and sales operations while contributing to a high-impact commercial team. If you are passionate about problem-solving and delivering clear, actionable solutions in a collaborative environment, we encourage you to apply.

Hyqoo

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