Igennus is a family owned business based in Cambridge, UK, run by father-and-daughter Co-CEOs Jav and Mina. The entire Nazemi family are involved in the day-to-day running of the company, supported by a close-knit team of people who share our values and bring expertise and inspiration, enabling us to remain strongly science led.

Our purpose is to empower people to lead healthier, fuller lives, through high-impact nutrition. We proactively impart our expertise about nutrition, diet and lifestyle to enable people to make sustainable changes that make the biggest difference to their health.

Job description

Our small family-run business is growing at a very rapid rate and the company now requires a dynamic, efficient, hands-on and experienced Operations Manager to join our team. Operations experience in office environments is a must. The role involves cross-team working and will suit individuals who enjoy a broad range of tasks, regular challenges and the potential to make a difference in a small business.

The role:

This is a hands-on role, overseeing a team of 3, responsible for the day-to-day channel operations and customer support functions.

Sales operations: coordinating order shipments and couriers, liaising with our external warehouses in the careful coordination of orders and shipments, production of export shipping documentation, working with freight forwarders for ocean shipments and maintaining accurate shipment records.
Inventory replenishment: monitoring stock held in international locations factoring rate-of-sale, domestic stock levels and shipping times. This involves coordinating with the production team and commercial team, to achieve optimal stock replenishment timelines and avoiding out-of-stocks.
Customer support: processing orders DTC and retail orders (web and phone),answering live chat enquiries, providing timely and helpful customer service by email and live chat and sometimes phone.
Leadership: monitor the Customer Support and Operations team performance, foster a customer focused working environment and ensure all duties are performed in a timely and professional manner. This involves identifying gaps in competency and knowledge, coaching, making sure tasks and priorities are clear and understood.
Proactive Process Improvement: continuously identify improvement opportunities with the goal of streamlining processes and contributing to our operational efficiency.

Reports to: Director of Sales Operations.

Who you are:

We are looking for a smart team player with initiative, and somebody who is able to complete work to an excellent standard. You must be a quick problem solver who will thrive in an entrepreneurial environment. You must be hands-on.

You are reliable, trustworthy and professional
You're a great problem solver and you thrive pioneering continuous change and improvement
You think for yourself and are dynamic, proactive and resourceful
You enjoy learning, improving your skills and coaching others to achieve their goals
You have an enthusiastic and friendly nature
You share our values about living a healthy, active life and take an interest in wellness

Required skills and competencies:

You have experience working in busy office environments with shifting priorities and deadlines
5+ years' experience within operations, customer support and/or logistics, with some management/coaching experience – Amazon operations experience is ideal, but not required
You have excellent attention to detail, together with a thorough and methodical approach to your work
You have excellent technology skills and are highly proficient in the use of Microsoft Office software packages and CRM systems
You possess excellent written and verbal skills, with the ability to communicate confidently to a range of customer types
You have strong numerical skills
Educated to degree level

What we offer

A friendly, supportive and enjoyable office environment where individuals are encouraged to contribute ideas and be entrepreneurial
Working alongside motivated and intelligent people who care about what they do and the products and services we provide

Hours and compensation

Full time, 37.5 hours per week
25 days’ holiday
£35,000-£40,000 pro rata, depending on experience, plus performance bonus
Personal nutrition supplements allowance

Job Types: Full-time, Permanent

Salary: £35,000-£40,000 per year

Benefits:

Casual dress
On-site parking
Store discounts
Hybrid working

Schedule:

Monday to Friday

Supplemental pay types:

Performance bonus

Education:

Bachelor's (required)

Experience:

Operations: 5 years (required)
Management: 1 year (preferred)

Igennus Healthcare Nutrition

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