Role Purpose

Manage a team of Data Specialist that is responsible for provision, maintenance, audit and analysis of the G&M segment – with focused attention to Lead Enrichment & Crediting overrides. This role will help enable revenue upkeep for the said segment, ensuring that data flow are accurate. This activities can also help give insight to the performance of the segment and drive business decisions. It will act as a decision maker in the area of the support function mentioned. The role will also extend provision of critical business information to all members of the Global Sales Operations support and leadership.

Key Accountabilities

Administrative & Leadership

Manage process improvement plans and projects to adequately support initiatives for the G&M segment.
Provides coaching to team members in creating detailed & in-depth written & verbal presentation on business performance and process improvements.
Responsible of handling and acting on confidential information of team members and upper management.
Drives own development plan and that of the team of data specialists.
Responsible for team members' engagement and guidance on their performance.

Strategic Reporting & Analysis

Own and maintain G&M-related data extracts & databases; ensure requirements are developed in accordance with specified business and requirements when new channels are added (e.g. CMCR, MDM-related reports, LTR, etc.).
Champion the design and publishing of quarterly performance reports for global and regional sales teams.
Design and build performance tracking queries for lead enrichment and lead crediting requests.
Flag and raise inconsistencies and errors pertaining to opportunity and lead behaviour.

Operational Support

Point of escalation for Data Specialists and other stakeholders with concerns related to Account Integrity, Comprehensive Matching and Crediting Report (CMCR) audits, and discrepancies between SMART and IBM InfoSphere.
Confidently make decisions, perform day-to-day tasks, and communicate to stakeholders all achieved performances that are related to level 1 account tiering items, mass cases on seller assignments, account integrity, lead enrichment and crediting overrides.
Drive ad hoc analysis results and recommendations, help formulate strategic direction for sales operations leaders focusing on level one cases (mass requests) and G&M related activities.
Maintain close working relationships with all identified business owners and develop a strong working knowledge of their respective business functional area.

Key Skills & Experiences

Education

Bachelor’s Degree or an equivalent combination of education and/or experience

Experience

Minimum of 3 years of relevant experience in Data Management, Account Management, and Reporting. Preferably has a work experience in handling operational processes and data stewardship.

Technical Skills and Knowledge

Highly competent in Microsoft Office Applications – i.e. MS Excel, MS Word, MS Powerpoint.
Knowledgeable in areas of sales and sales operations
Experience in databases and sales software (preferably Salesforce and Business Objects)
Adept in data stewardship and have an excellent attention to detail
Conduit of change in the areas of account management improvement, governance, and education piece
Critical in areas of logic reasoning and process linkage
Demonstrate strong time management skills
Highly proficient in written and verbal communication skills
Ability to work with minimal supervision
Capable and comfortable in completing repetitive tasks

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