ImmunityBio, Inc. is a late-stage immunotherapy company developing next-generation therapies that drive immunogenic mechanisms for defeating cancer and infectious disease. The company’s immunotherapy platform is designed to activate both the innate (natural killer cell and macrophage) and adaptive (T cell) immune systems to create long-term “immunological memory.”

Position Summary

In this role, you will be integral part of the sales operations team providing support to day to day activities inclusive of customer relationship management (CRM), roster, territory, and data management. You will be the face of operations to the field team, serving as their initial point of contact for inquiries. You will oversee all data management activities and provide support on a variety of field operations initiatives such CRM, territory sizing and alignments, incentive compensation, and targeting.

Essential Functions

Establish processes and procedures to assist with field sales employee onboarding inclusive of field roster
Train field sales team on operations processes and systems and be the point of contact for field inquiries
Lead quarterly processes such as territory alignment updates and oversee customer universe business rules
Perform commercial data stewardship activities and help to answer/resolve data inquiries from field sales
Manage the day to day operations of customer master, including requests to add, inactivate, merge, and update accounts in CRM.
Work with field sales to maintain updates to customer master attributes utilized for incentive compensation and sales reporting, such as prescriber and health care organization alignment address.
Establish policies and procedures to maintain integrity of data and ensure compliance with AMA and other regulations.
Identify and implement improvements to customer master data quality.
Identify and implement improvements to CRM based on field sales and home office feedback/needs.
Support targeting, segmentation, and sales force sizing activities.
Support sales incentive compensation program including generating goals, incentive compensation reporting, attainment calculation and payouts as well as special incentive programs, contests, etc.
Support field sales reporting initiatives, including the build of dashboards and insights for quarterly business reviews.
Support business processes including quarterly sales business planning, annual brand planning, and other projects that require data/insights to inform strategy
Perform other tasks as assigned

Education & Experience

Bachelor’s degree in business, science, or related field
3+ years of experience in biotech/pharmaceutical commercial operations with specific use and application of pharmaceutical sales/marketing data sets
Advanced Excel skills are required
Experience working with CRM systems, particularly Veeva and Salesforce.com

Knowledge, Skills, & Abilities

Ability to work independently and as part of a team
Ability to plan and implement a structured business process
Ability to be extremely detail oriented
Aptitude to compile, analyze, and present data in a concise manner
Demonstrated ability to understand and translate data into actionable insight to support decision-making
Familiarity with data visualization and business intelligence tools such as Tableau, Qlik, Domo, Oracle BI, Cognos, etc.
Problem solving/resolution skills
Ability to communicate clearly, concisely, and effectively to express information in both written and oral context
Ability to self-direct projects and work with little supervision
Entrepreneurial spirit; comfortable with rapid change, resource constraints, and the need to be flexible about roles

Working Environment / Physical Environment

Remote

All hires are based upon completion and passage of a background check

This position is eligible for a discretionary bonus and equity award. The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location.

$102,000 (entry-level qualifications) to $140,000 (highly experienced)

ImmunityBio provides a robust and competitive total rewards package for our employees. Click

here

for a summary of our benefits.

At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

ImmunityBio is a mandatory vaccination employer for COVID-19 and its variants. The Company requires that its employees be fully vaccinated as of their start date. If you require a medical or religious accommodation we will engage in the interactive process with you. Proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. ImmunityBio may also mandate that its employees receive vaccine boosters, and all accommodation laws will be followed.

ImmunityBio

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