Who We Are

Inato is a Tech for Good company striving to bring clinical research to each and every patient, regardless of who they are or where they live. To do this, we are building the world's first clinical trial platform to create greater visibility, access, and engagement across a more diverse population of doctors and their patients.

Drug development is a challenging, intellectually complex, and rewarding endeavor: we enable global pharmaceutical companies to confidently partner with community-based researchers to increase patient access to the latest medical innovations. The platform currently offers clinical trials from leading companies to over 1,000 sites across the globe. And we are well poised for growth in 2022.

We are a growing team of passionate pharmaceutical experts, software engineers, professional services members, and many more - all bringing their unique perspective to solve the challenges facing clinical research. Our team members live by our company values to be bold, resilient, caring, and pragmatic. If this sounds like you, join us!

THE ROLE

We are looking to add a Sales Operations Manager to our Sales team. This brand new role will be responsible for managing and executing on our customer invoicing process as well as preparing and overseeing Request for Proposals (RFPs) or Request for Information (RFIs) for existing and prospective customers (pharmaceutical companies), and addressing any special customer requests related to billing.

The ideal candidate will have prior complex invoicing experience, exceptional attention to detail, a passion for initiating and driving continuous process improvements and exceptional customer service and time management skills.

This is an individual contributor role with the potential to grow into a team lead for our Sales Ops department over time. The Sales Ops Manager will report to the VP of Sales.

💊 Responsibilities

Ownership and administration of our customer invoicing process and all related activities to include:

Creating and submitting detailed invoices in a timely fashion through various channels (e.g. e-mail, customer web portals, etc…)
Ensure all invoices are compliant and accurate according to the Customer’s individual contract terms and conditions
Troubleshooting billing issues and resolving discrepancies with our internal/external stakeholders in a timely manner
Building and maintaining positive relationships with our customer’s finance, accounts receivable, and procurement teams
Managing multiple projects simultaneously with high attention to detail in a high volume setting

Preparation and review of contracts (RFP and RFI)

Collaborate with the Sales team to prepare first drafts of RFI/RFPs, review with Sales Team and complete final, submission ready documents
Organize and maintain contract records

💊 Requirements

Bachelor's Degree in Business, Economics, Finance/Accounting, or related field
A minimum 2+ years experience in a Sales Operations role with complex invoicing
Excellent administrative, organizational, interpersonal skills
Great time management skills
Excellent English oral and written communication skills
Strong analytical and problem-solving skills
Exceptional attention to detail
Basic understanding of revenue recognition accounting principles
Experience with the following tools a plus: Salesforce, Notion, Slack, G Suite, Ariba (or other similar system)

WHY JOIN US?

GREAT WORKING CONDITIONS

Competitive package (salary & equity)
Remote-first philosophy & flexible hours
Top-of-the-line equipments + free books & learning material
Fully transparent internal communication
Amazing office with an incredible view (center of Paris) if this is important to you

A CARING ENVIRONMENT FOR A POSITIVE IMPACT

Modern free health insurance (Alan blue) & contribution to healthy activities (Gymlib)
Luncheon voucher (Swile)
Compensatory time (RTT)
Cohesive team of bold, resilient, pragmatic, and caring colleagues
Positive and strong impact, working in a Tech for Good startup

Inato

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Sales Operations Manager - Invoicing