About Insicon Cyber

Insicon Cyber is a growing cybersecurity business focused on delivering trusted security solutions and services to our clients. We are seeking a highly organised, proactive, and confident professional to provide executive support to the CEO while also supporting the sales and business operations functions.

This is a dynamic role suited to someone who enjoys variety, thrives in a fast-paced environment, and can balance executive administration with commercial and operational responsibilities.

Position Overview

The Sales Operations Coordinator & Executive Assistant plays a critical role in supporting the CEO and ensuring the smooth execution of sales and operational activities across the business.

The role is structured as approximately:

50% Executive Assistant support to the CEO
50% Sales and Operations Support

The successful candidate will act as a trusted partner to the CEO while also helping drive operational efficiency, customer experience, sales administration, and business performance.

Key Responsibilities

Executive Assistant to the CEO (50%)

Executive Support

Manage the CEO's calendar, appointments, and meeting schedule.
Coordinate travel arrangements, itineraries, and accommodation bookings.
Screen and prioritise communications, emails, and meeting requests.
Prepare agendas, presentations, reports, and briefing materials.
Manage confidential and sensitive information with discretion.

Stakeholder Management

Act as a key point of contact for internal and external stakeholders.
Assist with client engagement activities and executive communications.
Coordinate leadership meetings, board meetings, and company events.

Strategic and Administrative Support

Support the CEO with special projects and business initiatives.
Prepare reports, business documentation, and presentations.
Monitor key action items and ensure deadlines are met.
Assist with policy documentation and business process improvements.
Support business planning and leadership initiatives as required (e.g. organisation of monthly meetings and all hands events).

Sales & Operations Support (50%)

Sales Administration

Support the preparation and issue of quotes, proposals, contracts, and sales documentation.
Support the sales pipeline through CRM management and data accuracy.
Track opportunities, renewals, and customer engagements.
Coordinate customer onboarding activities.
Assist with vendor and partner communications.
Maintain sales reporting, dashboards, and forecasting information.
Support tender submissions and responses to customer requests.

Operational Support

Assist with the coordination and delivery of operational projects.
Support internal business processes and workflow management.
Coordinate procurement and vendor administration activities.
Maintain operational records and documentation.
Support contract administration and document management.
Assist with reporting across sales, operational, and financial performance metrics.
Drive continuous improvement of administrative and operational processes.

Customer Experience

Provide responsive support to customers, partners, and suppliers.
Coordinate meetings and follow-up actions between clients and internal teams.
Help ensure a seamless customer experience across all touchpoints.
Support customer retention and engagement initiatives.

Skills & Experience

Essential

Previous experience as an Executive Assistant, Office Manager, Operations Coordinator, Sales Coordinator, or similar role.
Exceptional organisational and time management skills.
Strong written and verbal communication skills.
High attention to detail and accuracy.
Ability to manage competing priorities and meet deadlines.
Advanced Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint, Hubspot.
Experience managing confidential information.
Strong stakeholder management and relationship-building skills.
Ability to work autonomously and take initiative.

Desirable

Experience within technology, cybersecurity, professional services, managed services, or SaaS environments.
Experience using CRM platforms such as HubSpot, Salesforce, ConnectWise, or similar.
Understanding of sales operations and business administration processes.
Experience supporting senior executives or C-suite leaders.
Experience with project coordination and business reporting.

Personal Attributes

Highly organised and detail oriented.
Proactive and self-motivated.
Professional, trustworthy, and discreet.
Strong problem-solving and critical-thinking skills.
Adaptable and comfortable working in a fast-paced environment.
Customer-focused with a positive attitude.
Strong interpersonal and communication skills.
Able to work independently while collaborating effectively with a small team.

Success Measures

Success in this role will be demonstrated by:

Effective management of the CEO's priorities and schedule.
Accurate and timely sales administration and reporting.
Strong pipeline visibility and CRM data integrity.
Improved operational efficiency and process execution.
Positive stakeholder and customer experiences.
High levels of organisation, responsiveness, and attention to detail.
Effective support of the company's growth objectives and strategic initiatives.

Why Join Insicon Cyber?

This role offers a unique opportunity to work closely with the CEO while playing a key role in supporting the growth and operational success of Insicon Cyber. You will gain exposure to executive leadership, business operations, sales strategy, and the fast-growing cybersecurity industry, making a meaningful contribution to the success of the business.

Insicon Cyber

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