About Insicon Cyber
Insicon Cyber is a growing cybersecurity business focused on delivering trusted security solutions and services to our clients. We are seeking a highly organised, proactive, and confident professional to provide executive support to the CEO while also supporting the sales and business operations functions.
This is a dynamic role suited to someone who enjoys variety, thrives in a fast-paced environment, and can balance executive administration with commercial and operational responsibilities.
Position Overview
The Sales Operations Coordinator & Executive Assistant plays a critical role in supporting the CEO and ensuring the smooth execution of sales and operational activities across the business.
The role is structured as approximately:
- 50% Executive Assistant support to the CEO
- 50% Sales and Operations Support
The successful candidate will act as a trusted partner to the CEO while also helping drive operational efficiency, customer experience, sales administration, and business performance.
Key Responsibilities
Executive Assistant to the CEO (50%)
Executive Support
- Manage the CEO's calendar, appointments, and meeting schedule.
- Coordinate travel arrangements, itineraries, and accommodation bookings.
- Screen and prioritise communications, emails, and meeting requests.
- Prepare agendas, presentations, reports, and briefing materials.
- Manage confidential and sensitive information with discretion.
Stakeholder Management
- Act as a key point of contact for internal and external stakeholders.
- Assist with client engagement activities and executive communications.
- Coordinate leadership meetings, board meetings, and company events.
Strategic and Administrative Support
- Support the CEO with special projects and business initiatives.
- Prepare reports, business documentation, and presentations.
- Monitor key action items and ensure deadlines are met.
- Assist with policy documentation and business process improvements.
- Support business planning and leadership initiatives as required (e.g. organisation of monthly meetings and all hands events).
Sales & Operations Support (50%)
Sales Administration
- Support the preparation and issue of quotes, proposals, contracts, and sales documentation.
- Support the sales pipeline through CRM management and data accuracy.
- Track opportunities, renewals, and customer engagements.
- Coordinate customer onboarding activities.
- Assist with vendor and partner communications.
- Maintain sales reporting, dashboards, and forecasting information.
- Support tender submissions and responses to customer requests.
Operational Support
- Assist with the coordination and delivery of operational projects.
- Support internal business processes and workflow management.
- Coordinate procurement and vendor administration activities.
- Maintain operational records and documentation.
- Support contract administration and document management.
- Assist with reporting across sales, operational, and financial performance metrics.
- Drive continuous improvement of administrative and operational processes.
Customer Experience
- Provide responsive support to customers, partners, and suppliers.
- Coordinate meetings and follow-up actions between clients and internal teams.
- Help ensure a seamless customer experience across all touchpoints.
- Support customer retention and engagement initiatives.
Skills & Experience
Essential
- Previous experience as an Executive Assistant, Office Manager, Operations Coordinator, Sales Coordinator, or similar role.
- Exceptional organisational and time management skills.
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to manage competing priorities and meet deadlines.
- Advanced Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint, Hubspot.
- Experience managing confidential information.
- Strong stakeholder management and relationship-building skills.
- Ability to work autonomously and take initiative.
Desirable
- Experience within technology, cybersecurity, professional services, managed services, or SaaS environments.
- Experience using CRM platforms such as HubSpot, Salesforce, ConnectWise, or similar.
- Understanding of sales operations and business administration processes.
- Experience supporting senior executives or C-suite leaders.
- Experience with project coordination and business reporting.
Personal Attributes
- Highly organised and detail oriented.
- Proactive and self-motivated.
- Professional, trustworthy, and discreet.
- Strong problem-solving and critical-thinking skills.
- Adaptable and comfortable working in a fast-paced environment.
- Customer-focused with a positive attitude.
- Strong interpersonal and communication skills.
- Able to work independently while collaborating effectively with a small team.
Success Measures
Success in this role will be demonstrated by:
- Effective management of the CEO's priorities and schedule.
- Accurate and timely sales administration and reporting.
- Strong pipeline visibility and CRM data integrity.
- Improved operational efficiency and process execution.
- Positive stakeholder and customer experiences.
- High levels of organisation, responsiveness, and attention to detail.
- Effective support of the company's growth objectives and strategic initiatives.
Why Join Insicon Cyber?
This role offers a unique opportunity to work closely with the CEO while playing a key role in supporting the growth and operational success of Insicon Cyber. You will gain exposure to executive leadership, business operations, sales strategy, and the fast-growing cybersecurity industry, making a meaningful contribution to the success of the business.
