Employment Type: Permanent

Contract Duration

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About The Team You Are Joining

You will be joining the Global Direct Sales (GDS) team within the Products & Services Division. This is a high-performing, international sales team focused on driving revenue growth through direct customer engagement. The team relies on strong operational support to maximize efficiency, execute sales campaigns, and manage CRM and ERP systems effectively. As part of this team, you will work closely with sales leaders and representatives, providing insights, optimizing processes, and removing operational blockers to enable the team to achieve their targets. The environment is dynamic, collaborative, and focused on continuous improvement, with a culture that values analytical thinking, operational excellence, and strong stakeholder collaboration.

What Your Day Would Be Like

A typical day in this role would involve a combination of sales operations, analysis, and stakeholder support, ensuring the Global Direct Sales team can perform at its best. Key responsibilities you would handle daily include:

Managing sales campaigns and CRM data – planning, executing, and maintaining Salesforce campaigns, master data, opportunities, and dashboards.
Analyzing performance metrics – reviewing sales KPIs, generating insights, and providing actionable recommendations to improve team productivity.
Supporting sales operations – troubleshooting ERP (SAP) and CRM (Salesforce) issues, performing master data updates, and ensuring smooth sales processing.
Optimizing processes – identifying opportunities for automation, process improvements, and system enhancements.
Collaborating with stakeholders – working with sales leaders, cross-functional teams, and internal stakeholders to resolve operational challenges and drive efficiency.
Coaching and onboarding – supporting and training sales representatives, providing guidance on tools, processes, and best practices.
Reporting and projects – preparing accurate reports for management and contributing to special projects and continuous improvement initiatives.
The role is dynamic, blending analytical work, operational support, and collaboration to ensure the team consistently achieves its targets and sales efficiency goals.

We would love to hear from you if

We’d Love To Hear From You If You Are a Proactive And Analytical Professional With Experience In International Sales Or Commercial Operations, And You Enjoy Enabling Teams To Perform At Their Best. Specifically, You Thrive When

You have hands-on experience with CRM (Salesforce) and ERP (SAP) systems, and can maintain data integrity while driving process improvements.
You enjoy analyzing sales metrics and KPIs, generating insights, and translating them into actionable strategies to improve performance.
You are collaborative and relationship-focused, able to work effectively with sales leaders, team members, and cross-functional stakeholders.
You are passionate about operational excellence, continuous process optimization, and ensuring efficient workflows.
You can coach, support, and onboard sales representatives, helping them succeed in a dynamic, international environment.
You are highly organized, adaptable, and motivated to make a tangible impact on team performance and revenue growth.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!

International Air Transport Association (IATA)

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