The Team

Inviso’s ASIA team delivers a fully managed service to Microsoft's various business. The team engages Microsoft internal stakeholders, helping teams gain a data-driven understanding of their IT infrastructure, align business objectives to insights, and deliver recommendations to meet business objectives via modern, cloud-first Microsoft solutions. The Operations team is responsible for all aspects of the service’s operational execution, project management and customer and partner experience.

The Role

The Business Operations Specialist is responsible for managing internal program execution, ensuring operations execution and communication between internal teams and stakeholders, and providing regular updates and insights.

A successful candidate must be able to standardize operational intelligence and facilitate improvements to the tracking and streamlining reporting, good interpersonal skills, and communication with stakeholders. The role requires someone who can easily collaborate, passion to learn and be agile to business requirements.

Responsibilities:

Support primarily India stakeholders, having the ability to work across all regions within ASIA (depending on capacity/back up)
Coordinate activities relating to funded programs and nominations
Field Enablement & Query Management
Proactive Monitoring & Operational Excellence
Landing Enhancements & Driving Field adoption
Governance & business updates
Day to day operational request execution
Mailbox management
Multitask and prioritize workloads
Enablement – attend all UAT sessions, provide feedback and be the SME. Conduct new releases / demo sessions to field stakeholders

Experience required:

Must be fluent in English (at least C1 level)
Bachelor's degree in business administration or related field preferred
4-5 years in business operations roles
Able to work effectively with minimal supervision
Exceptional communication skills, both written and verbal
Ability to work with management at every level
Problem solving abilities that adapt to variety of situations
Strong attention to detail, data analysis, and analytical skills
Microsoft Office Proficiency: PowerPoint, Excel, Word, Outlook, PowerApps
Knowledge in Microsoft Programs (ECIF) would be an added advantage
Must be able to start work immediately

About Inviso: Inviso is a premier consulting firm that delivers business solutions through Solution Assessment, Asset Management, Office 365 and Azure (Cloud), Modern App Development and Business Intelligence, Staffing, and Marketing. We are an entrepreneurial, agile organization with a broad range of business experience and talents, and a laser focus on adding value for our customers. With headquarters in Seattle, and additional locations around the world, we assist thousands of customers across the globe.

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Business Operations Specialist