Company Overview

The Company is recognized for its global leadership and innovation as a producer and supplier for the human and animal nutrition industries. It provides superior products and solutions to meet customers' needs based on first-class, eco-friendly biotechnology and a unified, worldwide network.

Position Overview

Supervises customer service team to ensure customer orders, deliveries and inquiries are met in a timely manner.

Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance rewarding and disciplining employees; addressing complaints and resolving problems
Responsible for all Feed sales process for N. America &. S. America
Process purchase orders for customers in assigned territory & advise Feed Customer Service team members
Ensure SAP & Bio Drive Key in, warehouse release, etc. with accuracy
Provide guidance to feed customer service team members on general daily inquiries and report information to Customer Service Manager
Communicate regularly with account managers & customers to ensure forecasts are accurate and up to date, communicate with SCM as needed
Verify the status of shipping schedules and purchase orders with production facilities and customers
Review & prepare required shipping documents
Work with trucking companies to make delivery arrangements
Correspond to all issues related to shipment with SCM, freight forwarders/shipping lines, production facilities, warehouses, and customers regarding, but not limited to price, certificate, shipping, schedule, commission, damages, AR, etc., as needed
Supervise inventories for the adequate volume of products with Sales Operations Manager and Distribution Center
Maintain and reconcile inventory with warehouse on SAP to ensure information is current and accurate Support SCM through verifying sales expenses and purchasing expenses are accurate and up to date
Ensure accuracy of Feed Sales monthly & weekly closing reports for sales, inventory and accounts receivables status
Ensure daily customer service inquiries are met with timely responses from customer service team.
Calculate buy-in based on Feed product price change and communicate this information to the team
Ensure customer service team provides timely responses to customer inquiries regarding orders, deliveries, invoices, etc. on assigned accounts
Provide all QA/QC product information, documentation and certifications for customers as needed. This position is the 1st reviewer of customer document requests and corresponds with departments to ensure customer requests are met
Assists and ensures new customer accounts are setup correctly, i.e., applications, SAP, line of credit, etc.
Review for the AR and request payment every week and report to related departments
Provide support for sales managers as necessary
Process product sample requests, which includes but is not limited to lot, COA, shipping and delivery, etc. as needed
Lead audit functions and provide necessary documents to internal audit team when needed.
Support internal management requests as assigned
Create and produce reports as necessary.
Perform other duties as necessary

Requirements

Bachelor Degree preferred with 2-4 years directly related work experience or Associates Degree and 3-5 years directly related work experience
Computer skills, i.e. Microsoft Excel; SAP
Critical thinking, multi-tasking and troubleshooting skills
Must be organized and show attention to detail
Must be able to maintain confidentiality

Benefits

Health, Dental & Vision
PTO
401(k)
Incentives

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Downers Grove, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

SAP: 1 year (Preferred)

Work Location: One location

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