About Jöey Nordic Seed Crisps

At Jöey Nordic Seed Crisps, our mission is redefining the gluten-free cracker to deliver a cracker that is as tasty as it is healthy. Culinary inspired with functional benefits, we created an artisanal cracker with rare/one of the kind and sophisticated ingredients that isn't just empty calories.

We are a growing business that works closely with retailers, suppliers, manufacturers, and logistics partners to bring innovative products to market. As the company grows, we are looking for a highly organized, hands-on Brand & Sales Operations Consultant to support the day-to-day operational and commercial execution of the business.

Position Summary

The Brand & Sales Operations Consultant will play a critical role in managing the day-to-day back-end operations that support sales, customer service, supply chain coordination, inventory planning, finance administration, and product setup. This role is designed to help streamline the company’s operations.

This person will work closely with the founders and external partners to ensure orders are processed accurately, inventory and production are managed efficiently, customers and suppliers are supported, invoices are tracked, and product information and certifications are kept current.

The consultant will be responsible for preparing, coordinating, tracking, and following through on all other related operational activities.

In addition to core operational responsibilities, we are looking for someone who has an interest in technology, automation, programming, and AI tools, and who is excited to experiment with ways to improve efficiency, reporting, forecasting, and process execution across the business.

Key Responsibilities

1. Sales Operations and Order Management

Enter customer orders accurately into Quickbooks
Manage order flow from purchase order receipt through fulfillment
Track shipments and delivery status
Investigate delays, follow up on Estimated Time of Arrival issues, and communicate updates to relevant customers or partners
Coordinate with retailers, distributors, third-party logistics providers, and manufacturing partners to ensure smooth order execution
Support deal and promotion setup to ensure commercial programs are executed accurately

2. Accounts Receivable and Accounts Payable Administration

Track invoices, monitor customer payments and review AR aging reports
Follow up with customers and retailers on overdue invoices
Reconcile supplier invoices and prepare payment details for internal review
Maintain accurate documentation and support finance-related administrative processes

3. Inventory Planning and Supply Chain Management

Manage raw material ordering based on forecast and production needs
Monitor finished goods and raw material inventory levels
Build and maintain inventory trackers and replenishment schedules
Forecast product requirements and help determine production needs
Work closely with manufacturing partners to plan and execute production runs
Help minimize stockouts, excess inventory, and supply disruptions

4. Product Setup and Commercial Readiness

Coordinate setup of new SKUs and product information across systems and customer requirements
Ensure UPCs, product specs, nutritional panels, labels, and supporting documents are complete and accurate
Support promotional planning and item-level profitability tracking
Maintain product master data and documentation for retail and distributor needs

5. Certifications and Compliance Administration

Maintain all certification records and required documentation
Track timelines, renewals, and audit readiness for organic and other certifications
Ensure supporting files are organized and available for organic certification audits and similar compliance reviews
Coordinate with certifying bodies, suppliers, and internal stakeholders to gather required documentation

6. Logistics and Transportation Coordination

Coordinate domestic and cross-border shipment documentation
Manage required paperwork for U.S. customs and other export/import requirements
Work with freight partners, warehouses, and customers to support smooth transportation execution
Troubleshoot logistics issues and proactively resolve shipping-related problems

7. Process Improvement, Systems, and AI Enablement

Identify opportunities to improve workflows, reduce manual work, and increase visibility across operations
Build or improve trackers, dashboards, and reporting tools to support better decision-making
Explore and test AI and automation tools that can improve efficiency in forecasting, order management, customer follow-up, documentation, and reporting
Bring a curious, experimental mindset toward using technology and programming to drive results in a growing business
Help establish scalable processes that can support future growth

Qualifications

Experience in sales operations, supply chain, operations, customer service, or finance administration, preferably in CPG, food service, or consumer goods
Bachelor’s degree in business, Finance, Operations, Marketing, or a related field. MBA or advanced degree is preferred.
Strong understanding of order management, invoicing, inventory, and logistics processes
Experience working with co-manufacturers, retailers, distributors, and suppliers is an asset
Familiarity with cross-border shipping and U.S. customs documentation is preferred
Experience supporting certifications or regulated documentation processes is an asset
Strong spreadsheet and systems skills; comfortable managing trackers, data, and reporting
Strong interest in automation, AI tools, and process optimization
Basic knowledge of programming, no-code tools, or workflow automation platforms is a strong asset
Highly organized, detail-oriented, and able to manage multiple priorities independently
Strong follow-up skills and ability to multi-task
Excellent written and verbal communication skills
Comfortable working in a fast-paced entrepreneurial environment with evolving priorities
Passionate about the food and beverage industry

Ideal Candidate

The ideal consultant is proactive, reliable, detail-oriented, and able to own the operational follow-through of the business. This person should be comfortable with multi-tasking, solving problems independently, and working behind the scenes to keep the company’s operations running smoothly. They should be equally comfortable dealing with customers, suppliers, logistics providers, and manufacturing partners.

They should also be someone who naturally looks for smarter ways of working and has a genuine interest in how programming, automation, and AI can be used practically to improve business performance.

Benefits & Perks of working with us:

Exposure to the natural food industry and working with exciting retailers as well as other CPG brands in North America
Comprehensive health and wellness benefits
A flexible, trust-based work environment that supports performance
Strong commitment to training and leadership growth experiences
A culture that values recognition, celebrates wins, and encourages collaboration and belonging

Jöey Nordic Seed Crisps

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