We're Hiring!

Business Operations Associate

Location: Bangalore (In-office) | Type: Full-time

Role Overview:

As a Business Operations Associate at Kalakar, you will play a key role in ensuring smooth daily operations across customer support, order fulfillment, and inventory management. We're looking for a detail-oriented, proactive individual who thrives on structure, clear communication, and delivering exceptional customer experiences. You’ll be a part of the Operations team and work closely with the founder, gaining deep exposure to the backend of a growing D2C brand.

Key Responsibility Areas:

1. Customer Support & Order Fulfillment:

Call and confirm all customer orders placed on Kalakar’s website
Maintain and regularly update the master order tracker
Share confirmed order details with the packaging team & ensure timely pickup of orders by coordinating with respective logistic partners
Track order progress daily and proactively resolve delays or escalations
Ensure all customer queries, concerns, and grievances are addressed within defined timelines to enhance brand experience
Assist customers in their purchase journey to improve conversions
Respond to customer queries through phone, WhatsApp, and email within defined timelines

2. Inventory & Stock Management:

Maintain and regularly update the master stock tracker
Monitor inventory levels and flag potential shortages in advance
Coordinate with suppliers and artisans for timely restocking as per monthly forecast
Ensure daily and weekly stock keeping processes are followed
Monitor packaging material availability and ensure timely replenishment

3. Logistics & Operations Coordination:

Coordinate with logistics partners such as Shiprocket and Delhivery to ensure smooth operations
Manage the inbound and outbound flow of goods in an organized manner
Track shipments and ensure timely delivery to customers
Follow internal processes to minimize returns and failed deliveries
Maintain proper records of supply-related and logistics cost bills

4. Team & Process Support:

Lead the hiring and onboarding of packaging team members
Train and supervise packaging staff, monitor their performance, and ensure smooth coordination within the team
Ensure strict adherence to operational processes and internal guidelines

What You'll Learn:

Gain end-to-end exposure to D2C operations, from order processing to last-mile delivery
Build hands-on expertise in customer support and logistics coordination
Learn inventory tracking, demand forecasting, and vendor management
Work closely with the founder, who brings 10+ years of experience across A-list consumer internet, retail, and B2B brands

Who We're Looking For:

Prior experience in e-commerce, operations, or customer service
A Graduate from any discipline
Strong verbal and written communication skills in English and Hindi
Proficiency in basic Excel/Google Sheets, mainly the entire G-suit
Highly organized with attention to detail and the ability to multitask

About Us:

Kalakar India is a purpose-driven brand that celebrates timeless Indian artistry and the artisans behind it. We curate a unique collection of handcrafted products that blend ancient craft traditions with modern aesthetics. At Kalakar, we’re committed to sustainability, supporting artisan communities, and bringing customers closer to the stories and magic of Indian craftsmanship.

If you're someone who thrives on ownership, cares about quality, and wants to be part of a meaningful brand story, this is your chance. Come, grow with us!

Kalakar India

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Business Operations Associate