We're Hiring!
Business Operations Associate
Location: Bangalore (In-office) | Type: Full-time
Role Overview:
As a Business Operations Associate at Kalakar, you will play a key role in ensuring smooth daily operations across customer support, order fulfillment, and inventory management. We're looking for a detail-oriented, proactive individual who thrives on structure, clear communication, and delivering exceptional customer experiences. You’ll be a part of the Operations team and work closely with the founder, gaining deep exposure to the backend of a growing D2C brand.
Key Responsibility Areas:
1. Customer Support & Order Fulfillment:
- Call and confirm all customer orders placed on Kalakar’s website
- Maintain and regularly update the master order tracker
- Share confirmed order details with the packaging team & ensure timely pickup of orders by coordinating with respective logistic partners
- Track order progress daily and proactively resolve delays or escalations
- Ensure all customer queries, concerns, and grievances are addressed within defined timelines to enhance brand experience
- Assist customers in their purchase journey to improve conversions
- Respond to customer queries through phone, WhatsApp, and email within defined timelines
2. Inventory & Stock Management:
- Maintain and regularly update the master stock tracker
- Monitor inventory levels and flag potential shortages in advance
- Coordinate with suppliers and artisans for timely restocking as per monthly forecast
- Ensure daily and weekly stock keeping processes are followed
- Monitor packaging material availability and ensure timely replenishment
3. Logistics & Operations Coordination:
- Coordinate with logistics partners such as Shiprocket and Delhivery to ensure smooth operations
- Manage the inbound and outbound flow of goods in an organized manner
- Track shipments and ensure timely delivery to customers
- Follow internal processes to minimize returns and failed deliveries
- Maintain proper records of supply-related and logistics cost bills
4. Team & Process Support:
- Lead the hiring and onboarding of packaging team members
- Train and supervise packaging staff, monitor their performance, and ensure smooth coordination within the team
- Ensure strict adherence to operational processes and internal guidelines
What You'll Learn:
- Gain end-to-end exposure to D2C operations, from order processing to last-mile delivery
- Build hands-on expertise in customer support and logistics coordination
- Learn inventory tracking, demand forecasting, and vendor management
- Work closely with the founder, who brings 10+ years of experience across A-list consumer internet, retail, and B2B brands
Who We're Looking For:
- Prior experience in e-commerce, operations, or customer service
- A Graduate from any discipline
- Strong verbal and written communication skills in English and Hindi
- Proficiency in basic Excel/Google Sheets, mainly the entire G-suit
- Highly organized with attention to detail and the ability to multitask
About Us:
Kalakar India is a purpose-driven brand that celebrates timeless Indian artistry and the artisans behind it. We curate a unique collection of handcrafted products that blend ancient craft traditions with modern aesthetics. At Kalakar, we’re committed to sustainability, supporting artisan communities, and bringing customers closer to the stories and magic of Indian craftsmanship.
If you're someone who thrives on ownership, cares about quality, and wants to be part of a meaningful brand story, this is your chance. Come, grow with us!
