KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions

VALUE

In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values

IMPACT

As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

We are looking for a passionate Customer Success Manager (CSM) that will drive customer success.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The operational role of Customer Success Management includes participation in technology product design to create the tools that your customers need. It’s about working with Marketing to find the right kinds of leads, the ones that Sales can bring into the company to become first-tier high-value assets. Through on-boarding and training, you will ensure that all customers are fully engaged and getting the value that they expect. At every point, you will collect, analyzes and then uses data to make the customers’ experience of the company a seamless, consistent whole.

Responsibilities

Project Manage customer activations to ensure that new customers are delighted and 'go live' as quickly as possible
Identify upsell opportunities with accounts while working with sales and operations to ensure growth attainment
Train end-users and hiring managers, demonstrating best practices for driving and managing the recruiting process
Proactively engage with customers to ensure they're leveraging our solutions to it's fullest extent
Operate as the lead point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders and metrics to support the progress
Assist with high severity requests or issue escalations as needed
Operates from a place of self-initiative; not a tasker
Takes action and shows initiative; not afraid to jump in and do the work
Able to successfully manage a team
Operates from a place of leadership (sees business and team)
Accepts and grows with constructive criticism
Upholds accountability to business needs, of both self and team
Maintains high standards for self and team
Takes ownership of work and projects
Not afraid to ask assistance and seek additional information
Able to strategize
Demonstrates great time management; knows how to prioritize and organize time to be productive without being overwhelmed
Flexible
Understands the what the business needs at the time
Understands bigger picture
Able to see macro and micro details
Demonstrates a great attitude of optimism
Natural problem solver
Demonstrates great customer service
Operates with a sense of urgency

Proven Experience in customer success
Strong written and verbal communication skills with all customers internal and external up to executive level
Detail-oriented and analytical
Demonstrated ability to increase customer satisfaction
Ability to self-manage multiple projects at once with little or no oversight
Tolerance for ambiguity and flexibility for changing requirements
Attention to detail at all levels of one’s work
Driven by metrics and key performance indicators
Experience with CRM and Marketing Automation solutions eg Hubspot, Lessonly, Loom
Technically Savvy ability to learn and demonstrate new technology
Proven work experience as a Customer Success Manager with a B2B Enterprise SaaS company (cloud preferably)
3+ Years in a customer-facing role (Customer Success, Bus. Dev, Account Manager)
Excellent listening, negotiation, and presentation skills

Nice to Have

Exposure and basic experience with HTML, Adobe Suite
BA/BS degree or equivalent in Business or Marketing

This position allows for tremendous growth for a driven, success-oriented candidate.

What's In It for You

Compensation includes paid training with a base salary plus commission and bonus earning potential.

Work Remotely
Bonus
Profit-Sharing
PTO
Starting salary ia 40K

Benefits

Vacation/PTO
Medical
Dental
Vision
401k

We look forward to receiving your application!

KenTech Consulting, LLC

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