Key Responsibilities -

· Clinic Launch & Setup: Coordinate interior works, vendor onboarding, licensing, staffing, and branding for the first wellness clinic.

· SOP & System Design: Create standard operating procedures for daily operations, hygiene, customer experience, service delivery, etc.

· Team Hiring & Management: Recruit and manage staff (front desk, therapists, support staff), ensure training and performance, resource allocation.

· Vendor & Tech Management: Oversee procurement, negotiate with vendors, implement software for CRM, billing, appointment, etc.

· P&L Awareness: Monitor costs, revenue, margins; implement controls to ensure profitability from early stage

· Branch Expansion Readiness: Build documentation and processes that allow easy replication in future branches

· Customer Experience: Ensure high customer satisfaction, resolve escalations, and refine service offerings

Oversee project execution, timelines, and deliverables,
Ensure SOPs and documentation are followed,
Analyze operational bottlenecks and propose improvements,
Support leadership in reporting, planning, and decision-making,

Required Skills -

· Strong project management background

· Fluent in communication (English and Hindi)

· Tech-savvy; can manage reporting and digital tools

Preferred Background -

· 5–12 years’ experience in business operations, preferably in infra or hospitality,

· Proficiency in tools like Excel, Google Sheets, project management software etc.

· Strong communication and negotiation skills,

· Ability to work independently and handle end-to-end ownership,

Ideal Candidate Profile -

· 5–12 years’ experience in operations or general management. MBA Degree / Business Studies.

· Has built or scaled a business (startup, wellness brand, clinic chain, hospitality setup, etc.)

· Strong leadership, multitasking, and execution skills,

· Experience in wellness, healthcare, fitness, spas, or hospitality preferred,

· Hands-on with budgeting, procurement, team building, customer service,

· Comfortable working closely with founder and owning outcomes

· Solid understanding of commercial real estate : leasing, licensing, utilities, compliance

· Excellent at vendor management, budgeting, staff hiring, and process implementation,

Entrepreneurial mindset: proactive, problem-solving, -focused

Job Type: Full-time

Pay: ₹35,000.00 - ₹55,000.00 per month

Work Location: In person

Kingly Ventures Private Limited

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