Reporting to the Manager, Global Sales Operations, the Sales Operations Analyst will have a wide range of duties in enabling sales performance and success. This role is integral in creating and coordinating sales-related processes, delivering on the ongoing reporting, championing pipeline management, systems and CRM (Salesforce) utilization, and operational coordination of the team, including translating data into digestible and valuable information. The ideal candidate is project-oriented and data-driven to recognize trends and insights that inspire action and has a passion for continuous improvement.

Essential Functions

Business Process

Collaborates with key stakeholders to understand business needs and translate them into technical requirements.
Monitor and evaluate sales performance through sales analytics and reporting. Compile, analyze and report on sales data for internal business and investors reviews.
Driving business process, workflow creation & re-engineering and productivity improvement initiatives. Active participation in projects that enable sales success and optimization. Assess and provide solutions to recurring scenarios for the Sales team, identifying problems in existing processes, systems, and relationships to create process improvement and opportunities to streamline, update, or build from new.

Internal Customer

Support global sales forecast and pipeline management. Analyze, track and trend KPIs and Sales Metrics for sales leadership. Supports customer accounts transfers and ownership. Be a power user of Sales Ops tools and systems including but not limited to Salesforce, ZoomInfo, Monday.com, Brainshark, and others.
Provides ongoing support and training to end-users to ensure effective utilization of enterprise applications to include developing training materials, conducting workshops, and addressing user concerns and feedback.
Prioritizes the user experience by involving end-users in the applications decision-making process, gathering feedback, and providing ongoing support and training.
participate in onboarding and training in collaboration with the Commercial Instructional Designer. Produce ad-hoc reports for Sales as required. Lead and reinforce Sales Ops and CRM best practices across the organization.

Qualifications

A University, College and/or Post Graduate Certificate in Business Administration or a related field of study
2+ years’ experience in a Sales Coordinator or Analyst position
Knowledge of Sales processes, methodologies and practices
Experience in Salesforce objects, fields, and reporting
Outstanding skills in MS Office Suite, primarily Excel, PowerPoint, and SharePoint
Experience in Technology and Communications fields is an asset
Knowledge in project management framework and practices will be considered a plus
Excellent interpersonal skills to establish cross-functional relationships
Project-oriented and with high focus on timelines, deliverables, and communications
Data-driven with outstanding analytical skills able to analyze complex situations and data sets

KORE COMPETENCIES

Continuous Learning
Communication Proficiency
Planning/Organizational Skills
Attention to Detail
Problem Solving
Demonstrated successful business acumen with strategic abilities in providing valuable insights on internal customer, financial, and business process improvements.
Excellent customer centric mindset and a passion for continuously improving user experience and satisfaction.
Excellent partnering mindset, and negotiation skills with great ability to influence commitment to solutions or ideas, while maintaining integrity and relationships.
Deep understanding of internal customer support and user experience methodologies, having designed and implemented and supported impactful enterprise applications in a high-growth business.

KORE VALUES - IoTERS

I – Innovation
o – One Team
T – Trust & Integrity
E – Equality & Diversity
R – Results Focused
S – Supportive & Collaborative

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer For Our IoTers

A fun team environment and great culture
Benefits Package -Medical, dental and life insurance
Referral bonus

We appreciate the interest of all candidates but only those individuals selected for an interview will be contacted.

KORE provides equal employment opportunity for all persons, in all facets of employment. Pre-employment background checks are required.

“KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.”

KORE

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Sales Operations Analyst