SUMMARY

We are seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Senior Sales Operations Specialist provides operational and strategic support to the Sales Team. The Specialist is an integral partner to their Sales team and consistently ensures operational excellence and efficiency.

We are located in Hingham MA (south of Boston). We are an engineering and manufacturing company that builds custom high vacuum process capital equipment for a range of applications that include aerospace testing and thin film coatings.

Our work orders are project-based, typically unique, and range in size and scope from <$50,000 to $10MM+

ESSENTIAL JOB FUNCTIONS

Collaborate and build strong relationships with cross-functional teams including Finance, Engineering, and Manufacturing

Understand product offerings and processes to collaborate with Sales deal structuring

Identify and participate in process improvement initiatives

Coordinate inquiry to quote process by:

o Oversee Hubspot process throughout sales cycle

o Maintain quote records on company server

o Ensure clean and accurate data for deals in the pipeline

o Maintain CRM

o Track and follow-up on inquiry/deal workflow

o Help ensure timely responses to inquiries

o Support generation of monthly forecast and performance reporting

Review and edit proposal documents prior to submittal

Support Sales Manager in Order Release Process, Contract Administration, Change Order Management, and Customer Compliance Documents

Support inbound and outbound marketing initiatives

Coordinate review of contracts with Finance

Manage Non-Disclosure Agreement records

Coordinate tradeshow schedules, registration, and logistics

OTHER DUTIES AND RESPONSIBILITIES

Other duties as assigned

EXPERIENCE, EDUCATION & SKILLS

2+ years post-secondary education required or relevant work experience in a sales or customer service environment. Experience working in a manufacturing environment is a plus

Technical aptitude and experience with HubSpot is strongly preferred

Ability to work in a fast-paced environment with flexibility to manage and change priorities when necessary

Familiarity with sales cycles and environments

Excellent written and verbal communication skills to interface with customers and our staff

Job Type: Full-time

Pay: $52,000.00 - $78,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Hingham, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

HubSpot: 2 years (Required)
manufacturing environment: 2 years (Required)
sales or customer service environment: 2 years (Required)
sales cycles: 1 year (Required)

Work Location: One location

KSE Associates

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