About the Role

Lale Business Solutions Ltd operates within business services, operational support, client coordination, workflow improvement, and professional service delivery. We are seeking a Business Operations Director to lead daily operations, improve service performance, and support continued company growth.

Why Join Us?

Senior Leadership Opportunity
Take a key leadership role in guiding business operations, service delivery, and internal process improvement.

Competitive Compensation
Receive a strong annual salary aligned with senior business operations roles in Glasgow.

Professional Business Environment
Work in a structured setting that values organisation, communication, accountability, and practical results.

Meaningful Business Impact
Help improve operational efficiency, strengthen client service, and support long-term business success.

Key Responsibilities

Lead business operations, service workflows, and internal coordination activities
Oversee team performance, operational planning, reporting, and service standards
Coordinate with clients, vendors, internal departments, and senior stakeholders
Monitor workflow efficiency, service quality, operational risks, and client feedback
Develop strategies to improve productivity, service delivery, and business outcomes
Support staff development, process improvement, and leadership planning
Prepare senior-level reports, business updates, and operational recommendations

What We Are Looking For

Experience

Strong experience in business operations, client services, professional services, service delivery, or operations management
Previous senior management or department-level leadership experience is preferred
Experience working with business clients, vendors, internal teams, or service support functions is an advantage

Skills

Business operations leadership
Service delivery and workflow management
Team leadership and performance monitoring
Client and stakeholder communication
Budget monitoring and operational reporting
Process improvement and issue resolution
Strong organisation, decision-making, and problem-solving skills

Education

Bachelor’s degree in Business Administration, Operations Management, Management, Communications, or a related field is preferred
Professional certifications in operations management, project management, service management, business strategy, or leadership are an advantage

Pay: £84,000.00-£109,000.00 per year

Benefits:

Company pension
Flexitime
Health & wellbeing programme
Private dental insurance
Private medical insurance

Work Location: In person

Lale Business Solutions Ltd

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Business Operations Director