About the Role
Lale Business Solutions Ltd operates within business services, operational support, client coordination, workflow improvement, and professional service delivery. We are seeking a Business Operations Director to lead daily operations, improve service performance, and support continued company growth.
Why Join Us?
Senior Leadership Opportunity
Take a key leadership role in guiding business operations, service delivery, and internal process improvement.
Competitive Compensation
Receive a strong annual salary aligned with senior business operations roles in Glasgow.
Professional Business Environment
Work in a structured setting that values organisation, communication, accountability, and practical results.
Meaningful Business Impact
Help improve operational efficiency, strengthen client service, and support long-term business success.
Key Responsibilities
- Lead business operations, service workflows, and internal coordination activities
- Oversee team performance, operational planning, reporting, and service standards
- Coordinate with clients, vendors, internal departments, and senior stakeholders
- Monitor workflow efficiency, service quality, operational risks, and client feedback
- Develop strategies to improve productivity, service delivery, and business outcomes
- Support staff development, process improvement, and leadership planning
- Prepare senior-level reports, business updates, and operational recommendations
What We Are Looking For
Experience
- Strong experience in business operations, client services, professional services, service delivery, or operations management
- Previous senior management or department-level leadership experience is preferred
- Experience working with business clients, vendors, internal teams, or service support functions is an advantage
Skills
- Business operations leadership
- Service delivery and workflow management
- Team leadership and performance monitoring
- Client and stakeholder communication
- Budget monitoring and operational reporting
- Process improvement and issue resolution
- Strong organisation, decision-making, and problem-solving skills
Education
- Bachelor’s degree in Business Administration, Operations Management, Management, Communications, or a related field is preferred
- Professional certifications in operations management, project management, service management, business strategy, or leadership are an advantage
Pay: £84,000.00-£109,000.00 per year
Benefits:
- Company pension
- Flexitime
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
Work Location: In person
