Job Description for Business Operations Coordinator

Company Overview:

Founded in 2007 by Mike and Alison Battle, Lapland began with a simple but powerful purpose: to honour the wonder of childhood at Christmas. Frustrated by the poor quality of festive

experiences available for their own four boys, the Battles set out to elevate this moment of

childhood and reimagine the Father Christmas myth through original storytelling, meticulous set

design, and emotionally resonant live theatre.

Their ground-breaking immersive show opened in 2007 and immediately captured the attention and hearts of parents nationwide. Powered by their purpose, the couple partnered with Hollywood set designers and West End performance professionals to produce an experience of unprecedented quality and detail. With an NPS of 72 (outperforming industry icons in the entertainment space), Lapland’s customer loyalty is second to none and has now welcomed nearly 2 million ‘believers,’ with tickets selling out on release for what the press now terms ‘the Glastonbury of Christmas’.

Today, the Lapland Group is a fast-growing purpose driven entertainment business spanning the

three pillars of Live, Product and Studios. In 2024, Lapland’s eCommerce revenues grew tenfold, driven by the launch of magical at-home products like personalised Letters from Lapland…. Advent calendar and soon, a Christmas Eve Experience. These products extend the Lapland world into the home, deepening belief and connection beyond the physical experience. At the same time, our original story universe continues to scale through media. In 2023, Lapland launched its first podcast, Elfcast, which achieved No. 1 in the UK Family Charts and ranked in the global top 10 over Christmas. With plans to expand into audio and content year-round, our IP and characters are reaching audiences in new and emotionally resonant ways.

With immersive Live experiences, high-growth eCommerce, and a rapidly expanding original

content, Lapland is on a mission to become the definitive global Christmas brand anchored in belief, storytelling, and the enduring magic of childhood.

Location: Covent Garden (hybrid working)

Role Overview:

The Business Operations Coordinator will support the Business Operations Manager by keeping day-to-day business operations running smoothly. This role focuses on administrative coordination, cross-team followup, and ensuring key business processes, meetings, and priorities are organised, tracked, and delivered. The role requires exceptional attention to detail, adaptability, and the ability to handle sensitive business information with discretion.

Key Responsibilities:

Personal & Executive Support:

Assist the business ops manager to support the founders across both business and private matters.
Act as a trusted first point of contact, managing communication and prioritising requests appropriately.
Oversee day-to-day personal administrative tasks, including correspondence, appointments, and life logistics.
Manage personal matters through meetings, email, phone, and in-person support as required.
Liaise with personal service providers, advisors, and household contacts on behalf of the Co-Founders.

Executive & Operational Support (Business):

Provide comprehensive administrative and operational support to the Founders on business matters.
Act as a central point of contact for internal stakeholders, managing communications and prioritising requests.
Draft, format, and maintain business documents, trackers, and operational updates as required.
Support coordination of operational priorities across teams, ensuring actions are followed through.

Diary, Meetings & Scheduling (Business):

Manage a complex business diary, balancing internal meetings, external calls, and operational commitments including the Co-Founders and COO.
Coordinate meeting logistics (agendas, attendees, rooms/virtual links, materials, and actions).
Capture and track actions/decisions, following up with owners to ensure timely completion.
Adapt scheduling quickly in response to changing priorities.

Business Administration Management:

Oversee day-to-day business administration tasks, including correspondence, approvals, and general operational paperwork.
Maintain accurate records, filing systems, and documentation in line with internal processes.
Coordinate with relevant teams to ensure operational requests are progressed and closed out.

Travel & Logistics (Business):

Arrange business travel including transport, accommodation, itineraries, and schedule alignment.
Coordinate logistics for business events, meetings, and site visits as required.
Manage changes and ad hoc travel requirements efficiently.

Stakeholder & Team Coordination:

Liaise with internal teams and external suppliers/partners to support operational delivery.
Coordinate across departments to ensure alignment on timelines, dependencies, and next steps.
Support onboarding/coordination for new operational processes where required.

Skills & Experience:

Experience in business operations coordination, executive support (business-focused), or office/operations administration.
Strong organisational skills with excellent attention to detail and follow-through.
Confident managing diaries, meetings, actions, and multiple stakeholder priorities.
Strong written communication and document management skills.
High discretion and professionalism when handling sensitive business information.
Comfortable using digital tools (calendar, email, documents, trackers).

Life at LaplandUK:

At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives.

Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.

We're not just looking for employees; we want people who are excited to get involved, embrace

challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success.

Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.

Passion for the Mission.

We are in service to belief. We understand the importance of what we do and its legacy.

One Company

We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves.

Driven to Deliver Excellence

Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do.

Benefits:

• Flexible hybrid working (3 days in London, 2 days at home)

• Dog friendly office

• 22 days annual leave, With one additional day added per year until it reaches 30

• Contribution towards further development and training

• Vitality private healthcare scheme (after qualifying period)

• Monthly team social events

Applicants must be authorised to work in the United Kingdom without the need for visa

sponsorship.

Lapland reserve the right to withdraw this advert at any time. Due to the high number of

applications being received, we may not be able to respond to every applicant.

Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business

LaplandUK

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Business Operations Coordinator