About CleverTap:

CleverTap is the world’s No. 1 retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. CleverTap drives contextual individualization with the help of a unified and deep data layer, AI/ML-powered insights, and automation, enabling brands to offer hyper-personalized and delightful experiences to their customers.

More than 1,300 customers in 100 countries and across 10,000 apps — including Gojek, ShopX, Canon, Electronic Arts, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, Tesco Kotak Mahindra Bank, SonyLiv, Swiggy, PharmEasy, and Dream11 — trust CleverTap to achieve their retention and engagement goals and grow their long-term revenue.

Backed by leading investors such as Sequoia India, Tiger Global, Accel, CDPQ, and Recruit Holdings, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, Sofia, São Paulo, Bogota, Amsterdam, Jakarta, and Dubai. For more information, visit clevertap.com or follow on LinkedIn and Twitter.

About the Function:

Sales Operations being a part of an aggressively growing Company and a Sales Organization, plays a pivotal role in Onboarding, Enabling and Driving superior performance among the Sales & Marketing Organization. With the average tenure of the team < 1 year, Sales Operations Function has a bigger and more ambitious role to play in enabling the Growth Operations for the organization with responsibilities encompassing Sales Enablement, Business Partnership, Process Excellence, Tools & Data, Variable Compensation and Sales Support Operations.

About the Role:

As a Sales Ops manager, you will have the unique opportunity to manage and work out multiple programs and be a Project manager for the Sales and Marketing teams. Evaluation of tools, it's implementation, vendor management, etc. will be a part of your role.

What You will Do:

Program Management :

Act as a Project Manager in ensuring GTM related projects are on track towards the planned outcome
Work cross functionally to drive relevant focus at each stage of the project
Drive proactive / preemptive communication from time to time to provide right levels of cross functional visibility on the progress
Manage stakeholders to ensure participation and remove impediments from time to time

Subscription Management :

Work closely with Sales & Marketing Organization in helping manage Tools Subscription within the Org
Periodic assessment and evaluation of tools in place, utilization and outcome
Ensure proactive engagement on renewals of the tools and subscriptions
Coordinate with Business stakeholders when new requirements arise, in understanding, validating and qualifying the requirements
Engage with vendors to identify relevant tools in the market that caters to the requirements, negotiate commercials and enable decision making
Align with internal functions like Finance, Legal, Security Operations etc while managing through procurement, renewal and vendor payments

What are we looking for?

Must Have:

Graduate / Post Graduate with 5+ years of relevant experience in Sales Operations, preferably in a SaaS based product company
Prior expertise in project managements roles in Sales and Marketing Functions interfacing with Senior Leadership
Strong analytical and problem-solving skills, Data driven approach with the ability to draw insights and trends
Strong working knowledge of Salesforce, MS Office and Google Applications

Good to Have:

Self starter, Ability to deal with ambiguity
Operate independently with limited supervision, Results Oriented, with ability to drive cross functional collaboration
Exceptional oral and written communication skills

Who will you report to: VP Sales Operations

Why join us?

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

What is working at CleverTap like?

Be a part of a global category creator - hyper growth B2B SaaS startup
Work in a fast-paced, dynamic environment where your contribution matters
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth
Innovate at scale, with learning opportunities and having fun along the way!

Leanplum (a CleverTap company)

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