Let's talk about the team:

Love to Dream is an Australian-owned business founded in 2008 by Hana-Lia Krawchuk who invented the Swaddle UP to help babies achieve better, longer and safer sleep. The first range of innovative swaddles and sleepwear hit the stores of Sydney and sold out in two weeks. Ten years later, Love to Dream has established the baby sleep category, is the market leader in Australia, and sells over 180 SKUs, in 40+ countries globally. In 2019, Quadrant Private Equity’s Growth Fund invested in Love to Dream, and the business has been scaling up at a significant pace both locally and internationally. Having launched a DTC presence in China, UK, EU and now the US by September 2022, we are continuing to expand our presence globally with the vision of becoming the #1 global baby and toddler sleep brand, delivering game changing sleep.

The role outcomes:

If you are an enthusiastic, energetic and motivated individual who wants to play a critical part in bringing a fast-growing international e-commerce and brick & mortar business to the North America market and setting the foundations for regional scale, this is the role for you. The Sales Operations & Logistics Specialist will play a core part of a small team, reporting to the North America General Manager, with a focus on day-to-day management of the supply chain to service both DTC and B2B customers, along with sales administration for key retailer accounts. The role will work closely with key stakeholders including 3rd party warehouse and logistics partners, retailers and buying teams, along with core functions in Love To Dream’s Sydney Head Office. The role will play a key part in ensuring localized needs are serviced while aligning with Love To Dream’s global strategy and operational approach.

Key responsibilities in this role will include:

Operations:

Help apply Love To Dream’s global supply chain strategy to selected local logistics and 3PL partners, driving day-to-day management of warehousing and last-mile logistics
Document clear standard operating procedures, along with regular review of stock and SLAs for both warehouse and last-mile logistics partners
Oversee all operational systems including the warehouse management system and Love To Dream’s ERP, ensuring system discrepancies are resolved in a timely manner and performing accuracy checks on data
Identify, investigate, and resolve stock discrepancies; implement processes or procedural improvements to resolve issues and eliminate waste
Lead relationship with third-party warehouse and freight providers, implementing systems and processes to drive towards KPIs that optimize delivery time, operational cost and customer satisfaction

Sales:

For key retailer accounts, provide general customer service, order processing and system support
Manage day-to-day sales tasks including processing of sales orders, maintenance of retailer price lists, retailer sample requests and supporting Finance Team with trade debtor account resolutions
Process wholesale faulty & incorrect shipment claims – creating return authorizations & GRNs, along with short shipment communication and management as required
Support EDI order management and troubleshoot issues as needed
Support preparation of range submission & images sheets, along with stock on hand reports to key customer accounts monthly
Support North America General Manager with sales-related administrative duties as assigned

About you - qualifications and experience:

To be successful in this role, you will bring the following skills and experience:

Strong customer focus, with a passion for delivering the best outcome for the customer
Prior experience in managing 3rd party warehouse and logistics providers, developing and operationalizing strategic priorities that yield positive results through established stakeholder management skills
Prior experience in providing sales administration support and/or working with key retailer accounts
Confidence in driving improvements in processes, identifying root causes, prioritizing areas of greatest impact and securing alignment from key stakeholders
Deep understanding of key drivers of operational performance and cost and prior experience in inventory control
Collaborative working style and strong team player. Comfortable working in a small team environment and working autonomously
Strong attention to detail, happy to ‘get your hands dirty’ and initiative in finding solutions
Demonstrated prioritisation skills, proactive communication and independence in managing workload
Proficiency in Microsoft Excel. Confidence in NetSuite (or other comparable ERP systems) advantageous
Based in Los Angeles area with the ability to work remotely from home

What’s in it for you?

We believe diversity of thought fuels innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.

Love To Dream offers:

· A high-growth, rapidly changing organization

· Opportunity to add real value to the organization’s growth and success

· Dynamic, friendly, flexible team environment – great culture

· Great salary package with potential for growth and advancement

· Remote work environment (Los Angeles based) with flexible hours

· Birthday Leave

· Commitment to your professional growth and development

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us create a Best Place To Work!

Love To Dream™

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Sales Operations & Logistics Specialist, North America