About Athena:

Founded in 2025 and headquartered in Bengaluru, Athena is a fast-growing B2B gaming and digital gift card marketplace. We empower businesses with seamless access to global gaming gift cards, in-game credits, and digital vouchers through a single, unified platform. With partners like Paytm, Razorpay, and Pine Labs, and a catalogue spanning 200+ gaming titles (Steam, Xbox, PSN, Valorant, Roblox, and more), we’ve already delivered over 400K cards in just four months — growing 30% month-on-month.

At Athena, we value trust, speed, innovation, and customer success. Our fast-paced and collaborative culture gives every team member the opportunity to work on impactful challenges at the intersection of gaming, fintech, and digital commerce, while building the world’s most trusted B2B marketplace for gaming and digital content.

About the Role:

The Operations Lead owns day-to-day gift card operations, including inventory, fulfilment, reconciliations, and partner coordination in a high-volume startup environment.

Key Responsibilities:

Run daily gift card fulfilment operations (B2B & B2C)
Manage SKU- and denomination-level inventory and replenishments
Reconcile orders, issued codes, settlements, and vendor invoices
Track and resolve failed or delayed transactions
Coordinate with vendors, aggregators, and internal engineering teams
Handle refunds, replacements, cancellations, and escalations
Maintain ops trackers, SOPs, and MIS reports
Help build scalable operations processes

Required Qualifications:

5-10 years of operations, fintech, or e-commerce experience
Strong Excel / Google Sheets skills
High ownership and attention to detail
Ability to work in a fast-paced startup

Nice-to-Have;

Experience with digital inventory (gift cards, vouchers, PINs)
Payments, prepaid instruments, or gaming credits exposure
Fraud or chargeback handling experience

Why Join Us?

High-impact role in a lean startup
Ownership of revenue-critical ops
Fast growth and learning
Exposure to fintech + gaming commerce

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