About Athena:
Founded in 2025 and headquartered in Bengaluru, Athena is a fast-growing B2B gaming and digital gift card marketplace. We empower businesses with seamless access to global gaming gift cards, in-game credits, and digital vouchers through a single, unified platform. With partners like Paytm, Razorpay, and Pine Labs, and a catalogue spanning 200+ gaming titles (Steam, Xbox, PSN, Valorant, Roblox, and more), we’ve already delivered over 400K cards in just four months — growing 30% month-on-month.
At Athena, we value trust, speed, innovation, and customer success. Our fast-paced and collaborative culture gives every team member the opportunity to work on impactful challenges at the intersection of gaming, fintech, and digital commerce, while building the world’s most trusted B2B marketplace for gaming and digital content.
About the Role:
The Operations Lead owns day-to-day gift card operations, including inventory, fulfilment, reconciliations, and partner coordination in a high-volume startup environment.
Key Responsibilities:
- Run daily gift card fulfilment operations (B2B & B2C)
- Manage SKU- and denomination-level inventory and replenishments
- Reconcile orders, issued codes, settlements, and vendor invoices
- Track and resolve failed or delayed transactions
- Coordinate with vendors, aggregators, and internal engineering teams
- Handle refunds, replacements, cancellations, and escalations
- Maintain ops trackers, SOPs, and MIS reports
- Help build scalable operations processes
Required Qualifications:
- 5-10 years of operations, fintech, or e-commerce experience
- Strong Excel / Google Sheets skills
- High ownership and attention to detail
- Ability to work in a fast-paced startup
Nice-to-Have;
- Experience with digital inventory (gift cards, vouchers, PINs)
- Payments, prepaid instruments, or gaming credits exposure
- Fraud or chargeback handling experience
Why Join Us?
- High-impact role in a lean startup
- Ownership of revenue-critical ops
- Fast growth and learning
- Exposure to fintech + gaming commerce
