Sales Operations Manager

Location: Farmington Hills, MI

Job Type: Direct Hire

Industry: Manufacturing / Industrial Tooling / Workholding

Join a Growing Manufacturing Leader

M-Team Solutions is partnering with a growing manufacturing organization in Farmington Hills, Michigan, to identify an experienced Sales Operations Manager. This critical leadership position serves as the commercial execution leader for a highly customized engineer-to-order (ETO) special cutting tool business.

The Sales Operations Manager will own the entire quote-to-order and order-to-cash process, ensuring customer requirements are accurately translated into quotations, orders, production requirements, and ultimately delivered with exceptional service. This role acts as the operational backbone between Sales, Engineering, Manufacturing, Supply Chain, and Finance, driving speed, accuracy, customer satisfaction, and profitability.

If you have a strong background in manufacturing operations, sales support, customer service leadership, and engineered products, we would like to speak with you.

Key Responsibilities

Lead the Quotation Process

Own and manage the complete quotation workflow.
Ensure accurate scope definition and requirement capture.
Coordinate with Sales Engineering and Application Engineering teams.
Validate pricing, lead times, and margin expectations.
Drive timely quote turnaround and responsiveness.

Manage Order Integrity & Commercial Execution

Ensure all customer orders accurately reflect approved quotations.
Verify drawings, revisions, specifications, and approvals are complete prior to release.
Confirm pricing, delivery schedules, and commercial terms.
Serve as the escalation point for order discrepancies, scope clarifications, change orders, and quote revisions.

Lead Customer Service & Order Fulfillment Teams

Manage and develop a team of quoting, order management, and customer service professionals.
Establish disciplined customer communication processes regarding:
Lead time confirmations
Project milestones
Delivery updates
Delay notifications
Order status tracking
Partner with Operations to proactively address delivery risks and expedite critical decisions.
Ensure customers receive professional, timely, and accurate communication.

Drive Cross-Functional Coordination

Serve as a key liaison between:
Sales
Engineering
Manufacturing
Supply Chain
Finance
Facilitate resolution of engineering questions, capacity constraints, make-versus-buy decisions, and commercial changes.
Maintain alignment between what was sold and what is being manufactured.

Champion Process Improvement

Design, document, and improve quote-to-cash workflows.
Establish and monitor KPIs, including:
Quote turnaround time
Order entry accuracy
Commercial-error-driven engineering rework
On-time delivery performance
Customer responsiveness metrics
Drive ERP and CRM best practices, data integrity, and process standardization.
Identify opportunities for automation and system improvements.

Develop and Lead High-Performing Teams

Directly manage five team members across quoting, order management, and customer service functions.
Establish clear performance expectations and accountability.
Coach employees on commercial decision-making, customer communication, and technical product understanding.
Foster a culture of ownership, responsiveness, continuous improvement, and customer focus.

Qualifications

Required

Bachelor's degree in Business, Engineering, Operations, or a related field.
10+ years of experience in:
Sales Operations
Customer Service Leadership
Quoting and Order Management
Manufacturing Operations
Engineering Documentation
ERP and CRM Systems
Experience working with:
Special Cutting Tools
Precision Tooling
Workholding Solutions
Engineered Industrial Products

Preferred Skills

Strong understanding of engineer-to-order (ETO) manufacturing environments.
Proven ability to lead cross-functional teams and drive operational excellence.
Excellent communication, leadership, and problem-solving skills.
Strong commercial acumen with the ability to balance customer expectations and business objectives.
Experience implementing process improvements and operational KPIs.

Why Apply?

Direct hire opportunity with a growing and innovative manufacturer.
High-impact leadership role with visibility across the organization reporting directly to the President of the company.
Opportunity to drive operational excellence and customer satisfaction.
Competitive compensation and benefits package.
Collaborative and growth-oriented work environment.

Interested candidates are encouraged to apply directly to M-Team Solutions.

M-Team Solutions

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