Purpose of the Role

The Business Operations Manager will be the backbone of our day-to-day operations—ensuring smooth project delivery, improving internal efficiencies, and managing the operational infrastructure that supports our client work. You’ll have a hand in everything from resourcing and scheduling to process improvement and team support.

Main Job Tasks and Responsibilities:

People

Determine staffing requirements (internal and external e.g., freelancer capacity)
Recruit and train new team members
Supervise team according to overall company policy
Set employee goals and objectives
Monitor team performance, including performance reviews
Delegate work duties to the team

Projects

Allocate use of resources to ensure on-time, on-budget execution of projects
Monitor and assist the team with work progress
Evaluate current project processes and systems
Plan and implement procedures and systems to maximize operating efficiency
Establish and maintain project controls
Formulate department policies and practices

Performance

Coordinate financial and budget activities for maximum operational efficiency, including driving revenue
Facilitate the preparation of reports and analysis
Review performance data (cost, quality, customer service, and activity reports) to monitor and measure productivity and goal progress
Responsible for the achievement of productivity and quality goals

Experience and Knowledge

Essential

Experience in managing a team
Knowledge of human resource management principles and procedures
IT and digital literacy e.g. experience with Microsoft Office, LinkedIn, and automation tools such as Monday.com (or similar)

Desirable

Experience in learning & development, training delivery, consulting, or design-led environments
Experience in operations, project management, studio management or similar role (SME or creative agency experience ideal)
A genuine interest in presentations, communication training, or creative services

Skills

Results-focused and self-starting
Excellent communication and interpersonal skills
Having a proactive approach towards problem-solving

Personal Attributes

Living by our Values of:

Diversity and Inclusion (D&I), Coaching and Supporting and Honesty and Integrity

Salary Range

£45,000-£50,000

We are open to this role being part-time for those who need more flexibility. Please note that this will impact the salary range.

About Us

m62|vincis is a global leader in pitch and presentation consulting. For more than 20 years, we’ve helped organisations communicate with clarity, influence decision-makers, and win high-stakes bids. Our methodology has been applied to tens of thousands of presentations worldwide, helping clients consistently improve win rates and deliver messages that truly land.

We combine structured storytelling, world-class presentation design, and practical delivery training to transform how individuals and teams communicate. Our clients span healthcare, technology, professional services, and other sectors where effective communication drives performance.

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Business Operations Manager