Purpose of the Role
The Business Operations Manager will be the backbone of our day-to-day operations—ensuring smooth project delivery, improving internal efficiencies, and managing the operational infrastructure that supports our client work. You’ll have a hand in everything from resourcing and scheduling to process improvement and team support.
Main Job Tasks and Responsibilities:
People
- Determine staffing requirements (internal and external e.g., freelancer capacity)
- Recruit and train new team members
- Supervise team according to overall company policy
- Set employee goals and objectives
- Monitor team performance, including performance reviews
- Delegate work duties to the team
Projects
- Allocate use of resources to ensure on-time, on-budget execution of projects
- Monitor and assist the team with work progress
- Evaluate current project processes and systems
- Plan and implement procedures and systems to maximize operating efficiency
- Establish and maintain project controls
- Formulate department policies and practices
Performance
- Coordinate financial and budget activities for maximum operational efficiency, including driving revenue
- Facilitate the preparation of reports and analysis
- Review performance data (cost, quality, customer service, and activity reports) to monitor and measure productivity and goal progress
- Responsible for the achievement of productivity and quality goals
Experience and Knowledge
Essential
- Experience in managing a team
- Knowledge of human resource management principles and procedures
- IT and digital literacy e.g. experience with Microsoft Office, LinkedIn, and automation tools such as Monday.com (or similar)
Desirable
- Experience in learning & development, training delivery, consulting, or design-led environments
- Experience in operations, project management, studio management or similar role (SME or creative agency experience ideal)
- A genuine interest in presentations, communication training, or creative services
Skills
- Results-focused and self-starting
- Excellent communication and interpersonal skills
- Having a proactive approach towards problem-solving
Personal Attributes
Living by our Values of:
- Diversity and Inclusion (D&I), Coaching and Supporting and Honesty and Integrity
Salary Range
£45,000-£50,000
We are open to this role being part-time for those who need more flexibility. Please note that this will impact the salary range.
About Us
m62|vincis is a global leader in pitch and presentation consulting. For more than 20 years, we’ve helped organisations communicate with clarity, influence decision-makers, and win high-stakes bids. Our methodology has been applied to tens of thousands of presentations worldwide, helping clients consistently improve win rates and deliver messages that truly land.
We combine structured storytelling, world-class presentation design, and practical delivery training to transform how individuals and teams communicate. Our clients span healthcare, technology, professional services, and other sectors where effective communication drives performance.
