Join our team and contribute to the growth and success of our scale-up as the Director of Sales Operations. This role offers an exciting opportunity to shape and optimize our sales operations, drive revenue growth, and make a significant impact in the small business sector.

As the Director of Sales Operations, you will play a critical role in driving the success of our sales organization by developing and executing effective sales operations strategies and processes.

Responsibilities:

Develop and Implement Sales Operations Strategy:

Collaborate with the executive team to define and execute the sales operations strategy aligned with overall business objectives.
Identify key sales metrics, set targets, and develop strategies to drive revenue growth, enhance sales productivity, and optimize the sales process.
Analyze market trends, competitive landscape, and customer feedback to provide insights and recommendations for sales strategy refinement.

Sales Process Optimization:

Design and implement effective sales processes, workflows, and methodologies to improve efficiency and effectiveness across the entire sales cycle.
Identify bottlenecks, streamline sales operations, and drive continuous process improvement.
Implement and manage sales tools, technologies, and CRM systems to enhance sales productivity and data accuracy.

Sales Forecasting and Analytics:

Develop and maintain accurate sales forecasting models and methodologies.
Analyze sales data, key performance indicators (KPIs), and pipeline metrics to provide insights into sales performance, revenue projections, and identify areas for improvement.
Create and deliver regular sales reports and dashboards to inform sales leadership and other stakeholders.

Sales Enablement and Training:

Collaborate with the sales team to develop and deliver sales training programs, materials, and resources.
Ensure sales representatives are equipped with the necessary knowledge, tools, and support to effectively engage with customers and close deals.
Partner with marketing and product teams to develop sales collateral, presentations, and competitive intelligence materials.

Sales Compensation and Incentive Programs:

Collaborate with finance and executive team to design and implement sales compensation plans and incentive programs that align with business objectives and motivate the sales team.
Monitor and analyze sales performance against compensation plans, making recommendations for adjustments as necessary.

Sales Data Management and Integrity:

Oversee the accuracy, completeness, and integrity of sales data and CRM system.
Develop and implement data governance policies, processes, and controls to ensure data quality and consistency.
Conduct regular audits and provide recommendations for data cleanup and maintenance.

Requirements:

Bachelor's degree in business, sales, or a related field. MBA preferred.
Proven experience in sales operations or a similar role, preferably in a startup environment or the technology industry.
Experience at Dunn & Bradstreet, Moody’s or Middesk a plus.
Strong understanding of sales processes, methodologies, and best practices.
Experience in developing and implementing sales strategies and driving revenue growth.
Proficiency in sales analytics and forecasting techniques, with the ability to derive insights from data and translate them into actionable strategies.
Familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales enablement tools.
Excellent analytical, problem-solving, and strategic thinking skills.
Strong project management skills with the ability to prioritize and manage multiple initiatives.
Exceptional communication and presentation skills, with the ability to effectively collaborate with cross-functional teams.
Proven leadership skills with the ability to motivate and inspire a sales operations team.
High level of attention to detail and accuracy.
Adaptability and ability to thrive in a fast-paced, dynamic startup environment.

Work Location: Our HQ is in Austin. We are open to the right candidate working remotely.

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Director, Sales Operations