Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Position Summary

The Sales Operations Director plays a pivotal role and will lead the sales enablement and planning functions for the field sales organization. This highly collaborative and impactful role will be responsible for driving overall sales efficiency through data-driven analytics, reporting platforms, field sales productivity and process optimization, performance management, training & onboarding. This is a key leadership position that will work cross-functionally on strategic initiatives to help us reach our growth goals.

Key Responsibilities

Operational

Develop, evaluate, and implement processes and analytics to improve sales effectiveness, reporting, and sales training.
Work closely with cross functional partners in sales, national accounts, marketing, and division leadership to gain critical knowledge of the key markets, emerging trends, and competitive analysis.
Align strategies, technology, and onboarding processes to ensure every level of the selling organizing is trained, efficient with technology and ready to execute their objectives in alignment with the field organization’s operating plan.
Develop, deploy, and lead the monthly sales forecasting process to ensure predictability of outcomes by the sales organization and drive risk and opportunity actions to enable upside or close gaps.
Track and report leading indicators and performance results of all sales associates and leaders to ensure sales goals are met and exceeded.
Oversee compensation (commission) plan design and administration, in conjunction with executive leadership.

Business Analytics/Technology

Establish dashboards for performance metrics that align to sales KPIs. Routinely analyze data with leadership team to identify opportunities and recommend actions to optimize sales execution.
Be the platform owner of the CRM and sales technology stack from evaluation and implementation to enablement, vendor management, and ongoing maintenance.
Perform data analysis and validation to ensure data integrity and accuracy.
Act as a liaison between business stakeholders and technical teams, facilitating effective communication and collaboration.

Training

Develop, manage, and deploy sales onboarding and training plans, track progress and partner with sales leadership to align coaching and performance management efforts.
Develop and maintain training materials, including user manuals (SOPs), how-to videos, and FAQs.
Organize training schedules and manage participant coordination.
Conduct training sessions to educate end-users on system functionality, including all new hires.
Function as point of contact (SME) for any Sales Force-related questions.

Skills and Qualifications

3+ years of sales operation management experience
3+ years managing sales functions within a CRM system – Salesforce highly preferred.
Excellent people skills to build positive working relationships across the organization.
Advanced proficiency with MS Excel
Bachelor’s degree in business administration, Sales and Marketing or a related discipline; master’s degree preferred.
Strong capability in designing and implementing sales processes aligned to the strategic goals of the business.
Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
Ability to partner cross-functionally to drive sales effectiveness throughout the sales cycle.
Strong organizational skills in a challenging environment
Scalability-minded with an eye for process and a drive for continuous improvement Excellent leadership and communication skills, including the ability to clearly communicate complex information to cross-functional leaders and executives.
Experience training sales teams on systems workflows and processes; passion for training and development

Business Conduct

Commits to behave in compliance with the company’s values and Code of Conduct.
Build a culture of work safety and lead by example with one’s own safe behavior.
Ensures one’s own compliance with the Company’s published Operating Standards.
Treats co-workers with respect and approaches conflict with positive intent and professionalism.
Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

AAP/EEO Statement

Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Marsden Services

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